What are the responsibilities and job description for the Senior Customer Engineer position at Akkodis?
Akkodis is seeking a Senior Customer Engineer role is a Contract with a client in Cambridge, MA (Onsite).
Pay Range: $30-$32/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Organizing, Planning, Documenting, and Leading onsite Deployment and/or Network Tech basic troubleshooting.
As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you'll be doing
Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Provide Technical Leadership in own specific area of expertise.
Document and reports on work completed to ensure compliance with Company and Customer Procedures
What you have
7 years' experience in IT Service environment.
Experience with ticketing systems such as ServiceNow.
You must be authorized to work in the United States.
Bonus points
BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
ServiceNow experience.
Hardware break-fix assistance
PC imaging processes and procedures
Troubleshooting
Mobile phone support
Audio Visual support
If you are interested in this role, then please APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $30 - $32
