What are the responsibilities and job description for the Senior IT Support Specialist position at Akkodis?
We are looking for a talented Service Desk Senior Analyst to join our team at Akkodis. As a key member of our IT support team, you will be responsible for providing advanced technical support for hardware, software, and network issues. This role requires strong analytical and problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality support.
Job Description:
- Provide advanced technical support for enterprise applications, tools, and utilities.
- Recommend hardware and software solutions to meet organizational needs.
- Assist with endpoint management, including software updates, OS patches, and security updates.
The successful candidate will have a strong understanding of Windows and MacOS operating systems, a solid foundation in networking, and experience with Active Directory, Office 365, and Intune. Prior team leadership experience and relevant certifications such as CompTIA A , Network , Security are also preferred.
