Senior Service Desk Analyst

Job Title: Senior Service Desk Analyst

Employment Type: 6 months

Compensation$ 30-$35

Location Details: Onsite Role – San Antonio, Texas, 78215

Must Have

• Desktop Support knowledge
• Experience with IT Support
• knowledge of Windows, Linux, middleware type of services like Apache, tomcat, IIS, and SQL/Oracle.

Note: Infrastructure Engineer needed to support Corpus sites with IT/Desktop support.

JOB DESCRIPTION

Manages work packages to ensure project deliverables are met through collaboration with compay's’ IT Infrastructure, network Services, Service Support and IT Operations teams. Works with Application Development and Business Unit teams and provide proper guidance to ensure client software and services are designed, tested, documented, implemented, enhanced and maintained according to the operations standards and expected service quality. Provides Tier 3 proactive and reactive service and performance management for mission critical systems and client systems. Responds to real-time performance alerts to resolve performance problems. Conducts regular on-going review/analysis of performance data to identify current performance problems and proactively detect potential future performance problems. Ensures proper selection and deployment of technologies, creation or improvement of all processes, and the recruiting or retaining of motivated, skilled people

Tasks and Responsibilities

• Core responsibilities focus on operational/tactical aspects of the organization and limited, if any, strategic focus.
• Handles multiple work assignments simultaneously, meeting deadlines.
• Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
• Design and develop a scalable IT infrastructure that benefits the organization
• Create and maintain a patch management strategy for tools and methods to include tools that maintain a secure computing environment.
• Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure
• Manage the Project Management Database and increase utility with reports and dashboards.
• Develops alternative solutions for decision-making which support organizational goals/objectives and budget constraints. · Maintain and enhance systems as required to support operations.
• Identifies improvements in existing processes needed to increase the level of efficiency.
• Develops, maintains and presents process guidelines.
• Performs system administration duties of various software platforms and applications.
• Collaborates with management in managing financial efficiency.
• Develops and conducts training classes when necessary.
• Assists users in resolving system issues and maintenance concerns.
• Maintains current knowledge of industry trends and technologies.
• May include limited supervisory responsibilities
• Performs other project and process improvement initiatives as assigned.

Minimum Qualifications

• Bachelor’s degree in computer science, Business Computer Systems, Management Information Systems or related field from an accredited university.
• Infrastructure/analyst experience in a field supporting and providing technical and analytical solutions.
• Relative experience in information technology infrastructure management for Operational Units.
• Knowledge of infrastructure/analyst experience in a field supporting and providing system administration solutions.
• Experience working with moderately complex data.
• Understands processes and procedures in specialized field.
• Exceptionally strong analytical and problem solving abilities
• Ability to multi-task various critical work assignments in a fast-paced environment in a professional manner.
• Ability to effectively manage sensitive and confidential information.
• Initiative to work independently or as a member of a team, coordinating with others to achieve desired results
• Well-developed written and verbal communication skills for interaction with all levels of personnel
• Ability to meet goals and objectives with minimal direct supervision.
• Effective interpersonal and customer service skills,
• Ability to make recommendations and independent decisions.
• High level of accuracy of work and attention to detail.
• Knowledge of the principles of data communications and telecommunications.
• Knowledge of computer operating systems, storage virtualization, compute virtualization, and hypervisors.
• Usually works with minimum supervision, conferring with superior on unusual matters.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Extensive knowledge of Information technology infrastructure in a field supporting the migration of infrastructures from physical to virtual environments.
• Applied computer skills to include understanding of networking, hardware, system administration, active directory, operating systems and desktop applications.
• Ability to work in a variety of locations such as the field, construction centers and the main office.
• Ability to provide on-call production support on a rotating basis.
• Knowledge of Window Linux/Unix, and Azure Cloud environment.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

Preferred

• Master’s degree or relevant Certification.
• Solid foundation in Windows, Linux System Management, Virtualization, Scripting, deployment and management, Storage Virtualization, System Backup utilization enterprise class backup platform.
• Extensive experience with financial and operational analytical support.
• Advanced understanding of VMware vSphere, virtualization, and cloud technologies
• Preferred certifications: ITIL, MCSE, VCP, Azure Solutions Architect Expert, and MS 365.

Equal Opportunity Employer/Veterans/Disabled

Our associates' benefits include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings allow employees to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

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