What are the responsibilities and job description for the Service Request Management Analyst position at Akkodis?
A Service Request Management Analyst job in Dallas, TX OR Chicago, Illinois is available courtesy of Akkodis.
Experience with ServiceNow Employee Center Unified Portal (required)
Pay: $50/hr to $60/hr
Service Request management Analyst responsibilities are:
- Review and streamline the existing Service Request catalog
- Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog
- Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls
- Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls
- Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed
- Consult with SROs to improve the Service Request Catalog / Service Portal / Employee Center
- Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes
Qualifications:
- Experience with ServiceNow (required)
- Experience with ServiceNow Employee Center Unified Portal (required)
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards.
- Experience with Microsoft Office desktop tools (Project, Word, Excel)
- Experience with Atlassian tools (JIRA, Confluence)
- Familiarity various data interpretation techniques.
- Experience with Agile Methodologies and Concepts
If you are interested in this Service Request Management Analyst job in Chicago, Ill OR Dallas, TX, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Andrea Gomez andrea.gomez@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
Salary : $50 - $60
