What are the responsibilities and job description for the Technical Account Manager position at Akkodis?
Akkodis is seeking a Technical Account Manager Position with a client located in Rochester, NY. Must hold an Associate Degree in a Technical Field to be considered for this position. Will be point of escalation for client-related technical issues while overseeing and directing the efforts of the Account Engineers on your team. Will perform Annual Technical Assessments (ATA’s) for assigned clients, solve escalated technical problems via onsite and remote support, and will provide guidance to the team to ensure successful delivery of services to clients.
Pay / Salary Range $85,00-$110,00K.
Technical Account Manager responsibilities include :
- Perform Annual Technical Assessments for assigned clients.
- Solve escalated technical problems via onsite and remote support.
- Respond to ticket escalations for your assigned clients.
- Ensure accurate documentation for your assigned clients by regularly reviewing and updating documentation.
- Upon completion of tasks or tickets, update company’s PSA platform with detailed documentation.
- Timely response to client tickets to meet Service Level Agreements (SLAs).
- Conduct regular meetings with your team to review caseloads and offer assistance.
QUALIFICATIONS :
If you are interested in this Technical Account Manager job in Rochester, NY then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Gina Manioci at 585-490-8656 or gina.manioci@akkodis.com
Equal Opportunity Employer / Veterans / Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.modis.com / en-us / candidate-privacy /
The Company will consider qualified applicants with arrest and conviction records.
Salary : $8,500 - $11,000
