Customer Service Specialist

About Us

Akona Process Solutions is the result of bringing together four well-established companies—Spiroflow, Kason, Cablevey, and Marion—each with a legacy of expertise in material handling and processing. With more than 200 years of combined experience, Akona provides comprehensive equipment solutions designed to meet the unique needs of its customers.

Specializing in mixers, blenders, dryers, screeners, tubular drag conveyors, and bulk material handling systems, Akona delivers integrated solutions that streamline operations, enhance efficiency, and improve hygiene in demanding environments. Headquartered in Charlotte, North Carolina, with global centers of excellence in the USA, UK, and Germany, Akona works closely with customers across industries such as food and beverage, pharmaceuticals, nutraceuticals, and chemicals.

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Duties

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Provide accurate information regarding products and services to clients.
• Handle outbound calling to follow up on customer issues or inquiries.
• Perform data entry tasks to maintain up-to-date customer records.
• Collaborate with team members to resolve complex customer issues.
• Identify customer needs and proactively offer solutions that meet those needs while growing the Aftermarket Sales.
• Maintain a high level of professionalism while communicating with customers.
• Support the overall goals of the customer service department by meeting performance metrics.
• Advocate for customers across the organization by building relationships with Engineering, Supply Chain, Production and other teams.

Required Skills/Abilities/Traits

• Communication: Clear, concise communication is a key to success in this role
• Relationship-building: Driving customer success depends upon the relationships you build with other team members, as well as the relationships you build with customers
• Agility: At AMP, we all pitch in to get the job done. This means learning new things, searching for solutions, and raising your hand to help.
• Organization: Customer service require the ability to prioritize and communicate across multiple projects and multiple teams at the same time

Required Education and Experience

• 2 years in a customer-facing, project management, or communication-heavy role
• Experience with CRM systems (HubSpot, Salesforce, etc.)
• Experience with ERP systems (SAP, Epicor, etc.)
• Proficiency with MSOffice and the ability to learn new software
• Hands-on mechanical experience or understanding of process equipment a plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and/or activities may change at any time with or without notice.

We Value Diversity

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy

Spiroflow Systems (Automated Handling Solutions) maintains a drug free workplace.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, please let us know during the application process.

Please be advised that this Job Description or any other document should not be construed in any manner as a contract of employment. AHS maintains an employment at will relationship with its employees. This means that both you and the employer retain the right to terminate this relationship at any time for any reason.

Join us in delivering outstanding customer support while developing your skills in a rewarding environment. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Will you now or in the future require visa sponsorship?

Experience:

• Customer Service: 2 years (Required)

Ability to Commute:

• Monroe, NC 28110 (Required)

Work Location: In person

Salary : $45,000 - $60,000