What are the responsibilities and job description for the Service Manager position at AKP Recruiting?
The Service Manager is a key member of our Management team, and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department covering shop and field, developing our service business, ensuring satisfied customers, and promoting our products and services.
Job Duties
- Take all necessary steps to assure customer satisfaction
- Recruit, hire, motivate and maintain the highest quality staff
- Take an active role in company sales
- Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
- Assure compliance with safety goals
- Accurately quote services
- Manage work order system and service invoicing
- Communicate policies, procedures, and branch goals to employees
- Uphold our promise to our customers of “Pride in Service”
Desired Skills:
- Excellent interpersonal, leadership, and communication skills
- Good understanding of mechanical components and associated repair
- Clear understanding of customer service, sales and marketing
- Knowledge of profit and loss statements and how to use them to manage a business unit
- A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
- Experience with 5S Lean principles
- Previous experience as a service manager
Requirements
- Excellent communication skills
- Ability to manage employees and processes
- Salary plus commission
- Competitive Wages – Be paid your worth!
- Uniforms - fully supplied including cleaning!
- Tool program - available
- Tuition assistance - for educational and ongoing career growth
- Health, dental and vision coverage - begins on the first day of the following month.
- Paid Time Off - (PTO) starts accruing day one of your full-time employment.
- Holidays - 6 Holidays and 2 Floating Holidays per year
- 401(K) - with company matching.
- Long Term Disability - Supplied
- Short Term Disability - Supplied
- Life Insurance - Supplied
- Healthiest You - Virtual Health Care paid
- PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
- Pet Insurance – We care about our furry friends!
- Employee Discounts - available on products and services
- Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
- Paid Health and Well-being screening - for employees and their spouse
