What are the responsibilities and job description for the Service Writer / Advisor position at AKP Recruiting?
Service Writer / Advisor
We are currently seeking an experienced Service Advisor to join our team.Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisors ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.
Job Duties :
Greet the customer and start the process of helping the customer through the repairHelp identify a mechanical problem by questioning the customer or visual inspectionPositive interface with technicians, foreman, parts department and customersAdvise customers about necessary services needed for repair of vehicleWrite and present accurate estimates of repairExplain the work and charges to the customer when the job is completeAccurately process customer and warranty repair ordersOrganize and prioritize work flow of shop and field techniciansCommunicate with shift advisers as to work progress and priorityResponsible for securing facility at close of shiftAssist parts department with purchasing, work orders, etc.Administrative duties as related to roleRequirements for Service Advisor :
High School Graduate Required3 Years of Truck or Automotive Service Writing Experience RequiredIdeal Candidate will possess the following qualities :
Positive attitudeSolid written and verbal communication skills including excellent customer service and phone skillsOrganized and able to manage time wiselyThe desire to succeed in a day to day challenging positionMechanical ExperienceComputer Skills (Excel, Word, Excede Operating System)Benefits :
Broad range of health (medical, dental and vision) insurance optionsFlexible paid time off and paid holidays401(K) with company match
