What are the responsibilities and job description for the Desktop Support II: 25-03720 position at Akraya Inc.?
Primary Skills : AutoPilot Imaging-Expert, Windows 10 / 11-Advanced, Azure-Intermediate, MacOSX-Intermediate, MS Office 365-Expert
Contract Type : W2
Duration : 6 Months (Possible Extension)
Location : Atlanta, GA - 5 Days Onsite
Pay Range : $22 - $27 per hour
Job Summary :
We are seeking an IT Support Specialist to join our office-based team, operating Monday through Friday, 9-5. This role focuses on providing exceptional technical support and technology project management, with a strong emphasis on customer service. The successful candidate will be responsible for on-site technical assistance including software and hardware installations, troubleshooting a wide range of devices, and acting as a key IT liaison.
Key Responsibilities :
- Manage the daily requests from our PC Hub, including shipping, checking in computer hardware, and using our web-based Workstation Database.
- Administer and deploy equipment and software solutions across the company.
- Produce and share technical / support documentation for the knowledge base.
- Troubleshoot and provide end-user assistance promptly and accurately.
- Maintain high-level customer service and participate in support activities, ensuring efficient request prioritization and completion.
Must-Have Skills :
Industry Experience Required :
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
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Salary : $22 - $27
