What are the responsibilities and job description for the Help Desk Specialist II: 25-03574 position at Akraya Inc.?
Primary Skills : Macintosh & Windows-Expert, Virtual Support-Advanced, ServiceNow -Intermediate, Video Conferencing-Intermediate, Active Directory-Advanced,
Contract Type : W2 Contract
Duration : 6 Months
Location : San Francisco CA (#LI-Hybrid)
Pay Range : $30.00 - $35.00 Per hour
Job Summary :
Join the dynamic Workforce Technology team as a Hybrid IT Support Analyst and be part of our mission to enhance employee experiences and connectivity to our core mission, enabling them to serve our customers excellently. In this fast-paced role, you will be at the forefront of solving a wide range of computing issues, combining your knowledge of Macintosh and Windows systems with exceptional troubleshooting skills to provide high-quality support. This position offers the opportunity to interact directly with customers, both face-to-face and remotely, ensuring their computing environment is seamlessly operational.
Key Responsibilities :
- Troubleshoot software, hardware, and connectivity issues both in person and remotely.
- Log all issues into the Incident Management System (ServiceNow) and perform installation, upgrades, and maintenance tasks.
- Provide support for remote employees, manage shared mailboxes, and deploy / patch software.
- Understand and articulate the root cause of customer issues, communicating trends and challenges during team meetings.
- Take ownership of issues, ensuring efficient resolution and high levels of customer satisfaction.
Must-Have Skills :
Domain Experience Required :
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
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Salary : $30 - $35
