What are the responsibilities and job description for the Senior Customer Success Manager - Digital Experience: 25-03786 position at Akraya Inc.?
Primary Skills : Customer Success (Expert), Digital Marketing (Advanced), Strategic Planning (Expert), Communication (Expert), Account Management (Advanced)
Contract Type : W2 Only
Duration : 12 month
Location : Chicago, IL - 100% Remote
Pay Range : $50 - $52 per hour on W2
Job Summary :
We are seeking a seasoned Senior Customer Success Manager to elevate our Digital Experience Cloud team by guiding top customer accounts towards exceptional personalized user experiences. This role is dedicated to nurturing customer health, adoption of multi-solution products, and ensuring significant impact through industry-focused strategies. Ideal candidates are champions of innovation, with a knack for leveraging digital marketing insights to push the boundaries of creative customer engagements.
Key Responsibilities :
Foster overall customer success with Client, focusing on strategic account health, adoption, and measurable outcomes tailored to industry needs.
Serve as the primary liaison across customer lifecycle stages, establishing success plans and ensuring unified communication.
Network within customer accounts to support the execution of strategic goals and roadmaps.
Elevate customer experience via proactive communication, aligning internal resources, and driving continual progress towards business objectives.
Advocate for customer-led innovation and push for the adoption of Adobe Experience Cloud products by demonstrating impactful use cases and advancements.
Must-Have Skills :
Proven record in driving customer success and delivering business value in the tech industry, specifically SaaS or Digital Marketing.
Exceptional communication, organizational, and strategic planning abilities.
Proficient in consulting, with a strong ability to manage priorities and work under pressure.
Industry Experience :
Experience within the Digital Marketing or Software as a Service (SaaS) domain is required, with a preference for candidates familiar with Adobe Experience Manager (AEM).
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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Salary : $50 - $52
