What are the responsibilities and job description for the Technical Support Engineer - Integrations: 25-03982 position at Akraya Inc.?
Primary Skills : Technical Support (Expert), JavaScript (Advanced), Web Services (Expert), SQL ( Advanced), Troubleshooting (Expert)
Contract Type : W2
Duration : 12 Months (Possible Extension)
Location : San Diego, CA (Hybrid, 2 days in a week)
Pay Range : $41 - $46 per hour
Job Summary :
We are seeking a dedicated Technical Support Engineer to provide comprehensive technical support for field engineers, technicians, and product support personnel. The ideal candidate will advocate for customers by understanding and troubleshooting our platform, employing cloud technologies, and resolving technical cases by leveraging their expertise in ServiceNow software and platform. This role requires someone with a strong ability to analyze data to isolate issues, collaborate effectively, and a readiness to work on-site in our San Diego office on Wednesdays and Thursdays.
Key Responsibilities :
- Serve as a customer advocate, ensuring effective support for users / administrators.
- Understand and troubleshoot the platform deeply, using cloud technologies to resolve challenging technical situations.
- Resolve technical cases promptly, providing solutions or guidance regarding the ServiceNow software and platform.
- Analyze customer data to isolate potential causes of issues, employing a thorough understanding of the ServiceNow platform and its core functionalities.
- Foster collaboration to achieve personal and group goals, involving others when necessary.
Must-Have Skills :
Industry Experience Required :
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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Salary : $41 - $46
