What are the responsibilities and job description for the Digital Retention Specialist : position at Akraya?
Primary Skills : Customer Relationship Management - Advanced, Analytical Skills - Expert, Problem-Solving - Expert, Salesforce Proficiency - Intermediate, Negotiation - AdvancedContract Type : W2 OnlyDuration : 6 Months with Possible ExtensionLocation : Westminster, CO (#LI-Hybrid 3 Days a Week)Pay Range : $18 - $23 per hour on W2#LPJob Summary : We are seeking a Digital Retention Specialist to join our team in a pivotal role aimed at enhancing customer loyalty and retention levels. This role requires proactive engagement with customers to understand their needs, resolve issues, and develop strategies to ensure satisfactory service and high retention rates. The ideal candidate will be expected to collaborate effectively with sales and support teams, manage customer data in Salesforce, and leverage their negotiation skills to maintain and grow our customer base.Key Responsibilities : Engage directly with customers through outbound messaging or calls to understand potential service discontinuation reasons.Own customer issues, ensuring minimal escalation and high satisfaction.Independently and effectively resolve customer needs.Maintain detailed documentation of customer interactions within Salesforce.Analyze customer data to identify trends for improving retention and reducing churn.Must-Have Skills : Strong analytical capabilities for trend identification and strategy formulation.Proficient in Salesforce for managing customer interactions.Exceptional negotiation and problem-solving skills to overcome customer barriers.Industry Experience : 5 years in customer service and retention, preferably with sales background.Educational background : Associate degree minimum; preference for candidates with a Bachelor's degree.This role offers a contract-to-hire opportunity, with a potential transition to a full-time sales position complete with comprehensive benefits and commission following a demonstration of strong performance and alignment with our expectations. The position is hybrid, requiring at least 3 days of office attendance weekly in Westminster, CO. Multilingual candidates (Portuguese and / or Spanish English) are highly preferredABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Salary : $18 - $23
