What are the responsibilities and job description for the IT Agent/Desktop Support: position at Akraya?
Primary Skills : Technical Support-Expert, Operating Systems (Windows, macOS, Linux)-Advanced, Networking Basics (TCP / IP, DNS, VPN)-Intermediate, Hardware Troubleshooting-Advanced, ITSM Tools (ServiceNow, Zendesk)-Intermediate, Remote Support-AdvancedContract Type : W2Duration : 3- 6 MonthsLocation : RemotePay Range : $38 - $40 per hour on W2Job Summary : We are seeking a skilled Tier 2 IT Support Agent with strong troubleshooting abilities and technical knowledge to manage complex support issues. The ideal candidate has experience with various operating systems, ITSM tools, and networking concepts, along with excellent analytical and documentation skills. This role will focus on resolving escalated issues, performing root cause analysis, and ensuring long-term solutions for recurring problems.Job Responsibilities : Manage and resolve escalated technical issues related to software, hardware, and networking. Conduct root cause analysis to address recurring technical problems and provide sustainable solutions.Document resolutions and best practices in knowledge base articles for future reference.Utilize ITSM tools like ServiceNow or Zendesk for incident, request, and problem management.Provide remote support to assist end-users across various locations with troubleshooting needs.Job Requirements : 2-5 years of experience in a similar IT support role, handling advanced technical issues.Proficiency in Windows, macOS, and Linux operating systems.Understanding of networking concepts (TCP / IP, DNS, VPN) and hardware troubleshooting for laptops, desktops, and peripherals.Familiarity with ITSM tools (e.g., ServiceNow, Zendesk) and ITIL frameworks.Certifications such as CompTIA A , Network , or ITIL Foundations are a plusABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Salary : $38 - $40
