What are the responsibilities and job description for the Technical Support Engineer: position at Akraya?
Primary Skills : JavaScript (Expert), MySQL (Intermediate), CSS / XHTML (Intermediate), Java (Expert), ServiceNow (Intermediate)Contract Type : W2Duration : 12 monthsLocation : Orlando, FL, 32826, (This position requires a hybrid schedule to sit onsite 2-3 days of the week. )Pay Range : $30 - $35 per hourJob Summary : We are seeking a Technical Support Engineer with expertise in JavaScript, and experience with relational databases (MySQL), to provide exceptional support for ServiceNow partners and customers. The role demands a deep understanding of technical issues, with a focus on resolving challenges and enhancing customer satisfaction through expert navigation of the ServiceNow platform. This is a customer-facing, problem-solving role requiring excellent communication skills and a commitment to quality service, in a collaborative environment that promises career growth.Key Responsibilities : Debug JavaScript code and optimize custom code solutions.Use ServiceNow's internal tools to diagnose and resolve customer issues.Manage technical cases created by customers seeking assistance.Develop expertise within the technical support department.Serve as a subject matter expert on the ServiceNow platform to support and resolve customer inquiries.Must-Have Skills : Proficient in JavaScript and Java for debugging and custom coding.Experience with MySQL and relational databases.Excellent verbal and written communication skills for effective customer interaction.Domain Experience : Prior experience in IT service management and familiarity with ITIL processes is highly desired, alongside proficiency in web application components and the ServiceNow platform.This position is hybrid, requiring onsite presence 2-3 days a week, where you will be expected to demonstrate a commitment to customer satisfaction, and the ability to work collaboratively with higher-value customer administrators and developersABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Salary : $30 - $35
