What are the responsibilities and job description for the Desktop Support Technician position at AKRF, Inc.?
Founded in 1981, AKRF is an award-winning consulting firm with 400 professionals bringing the value of strategic thinking to our land development, transportation, energy, and water clients. We serve our clients through a commitment to technical excellence across our portfolio of professional services, while always acting with integrity and fostering a culture of innovation, collaboration, and environmental stewardship. Offices are located throughout New York, New Jersey, Pennsylvania, Maryland, Virginia, and Connecticut, and the company completes projects around the country.
Professionals join and remain at AKRF for our corporate-casual environment that values flexible work schedules and locations, and balances award-winning planning, engineering, and environmental projects with social impact initiatives, charitable giving, and plenty of fun and games. Our cookie exchanges and ice cream socials are quite the treat.
AKRF’s IT Department is seeking a full-time Desktop Support Technician who will support all of AKRF’s offices. The ideal candidate will support end-users, maintain and trouble-shoot desktop systems including both hardware and software issues. This position is regionally located in the Philadelphia, PA/Mount Laurel, NJ areas, but candidates must be able to travel to our other offices if needed.
Job Responsibilities:
- Respond to requests for technical assistance in person, via phone, ticketing and/or email
- Diagnose and resolve technical hardware and software issues
- Research questions using available resources
- Follow standard help desk procedures
- Escalate problems to appropriate team members when required
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes, and updates
- Review and update help desk documentation as required
Essential Requirements:
- Bachelor's Degree in Computer Science or equivalent experience
- 5 years' experience in areas related to Microsoft desktop technologies (M365, Teams, Windows 10/11)
- Experience administering Active Directory – Users and Computers (account creation, password resets, group memberships, etc.)
- Basic understanding of PowerShell as it applies to troubleshooting or discovery
- General understanding of group policy and script behavior
- Basic knowledge of network connectivity & troubleshooting (Wired & wireless networking) Self-motivated and be able to think critically
- Strong oral and written communication with a customer service mentality
What AKRF is offering:
We provide employees with a benefit package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The benefits program at AKRF includes:
- Medical, Dental, Vision insurance
- Vacation and Sick time
- Flexible work schedules and locations
- 401(k) retirement plan with employer matching
- Additional Voluntary Life Insurance
- Short- and Long-Term Disability
- Tuition Reimbursement
- Training and professional development courses
- Opportunities for community outreach through internal networks
- Charitable donation match
- Transit/parking program
Compensation will commensurate with experience.
AKRF enforces a policy of equal employment opportunity in our daily operations. The firm has a demonstrated history of hiring, training, developing, promoting and retaining minority group members and women. All employment-related decisions are based solely on relevant criteria and without regard to race, color, religion, age, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, sexual identity, caregiver status, military/veteran status or citizenship status, or any other characteristic protected by federal, state, or local law.
