What are the responsibilities and job description for the Information System Technician position at Akshar Staffing?
Position Description:
- Serve as the 1st Point of Contact for clients and customers.
- Perform general troubleshooting with customer via phone contact.
- Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
- Route unresolved tickets to appropriate Tier 2 staff.
- Follow-up and update clients/customers and internal teams as appropriate.
- Follow, review, and update all Service Desk procedures.
- Limited systems administration work.
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
- Resolve, escalate and track customer service tickets through to resolution.
Skill Preferred:
Preferred/Bonus: Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software.
Salary : $18 - $22
