What are the responsibilities and job description for the Desktop Support Tech position at Akshaya Inc?
Job Details
This is an onsite/in-person role . The advised max contract rate/hr C2C will be $25/hr C2C to Candidate. Please note this resource will be the sole Desktop Technician onsite handling end-user/ VIP support and the Manager is looking for someone with strong tech/communication skills and experience in L2 support.
Field Desktop Support Tech
Role: Contract
Duration: 6 months
Location Details: Atlanta, GA 30339
The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
- Advanced desktop support experience- troubleshooting, configuration, software installation
- Adept at M365, Windows, Active Directory, ticketing systems
- Provide troubleshooting and support to end users on a variety of issues- incidents and problems
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity - Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
- Must have strong networking skills- IDF/MDF, switches, routers, access point
Experience:
- 5 years of experiencein software, hardware, and network
- Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
- Experience with of Windows, M365, PC and Printer configuration
- Strong customer service skills, detail oriented, and deadline driven
- Strong phone and verbal communication skills along with active listening skills
Salary : $20 - $25
