What are the responsibilities and job description for the Technical Writer position at aKUBE?
Location: NYC/ Orlando, FL preferred - LA is secondary
Onsite/ Hybrid/ Remote: Onsite (4 days a week)
Duration: 11 months
Rate Range: $89/hr on W2 depending on experience (no C2C or 1099 or sub-contract)
Work Authorization: GC, USC, All valid EADs except H1b
Must have-
-3 to 5 years of experience in Tech. Writing, ideally in Digital Streaming or video file technical experience. Customer support experience is relevant.
-The technical writer will be responsible for authoring, updating, and maintaining comprehensive the content portal. They will work closely with internal and external operators, and will also handle change management and transition support.
Basic Qualifications
1. Content Creation
○ Develop and maintain help center documentation, FAQs, tutorials, and user guides that explain features, functionality, and troubleshooting steps Content Portal.
○ Prepare transition-specific articles to concisely map business procedures between legacy content management systems and alternative procedures in Content Portal.
○ Write clear and concise instructional content that caters to a diverse audience, ranging from beginners to advanced users.
2. Collaboration with Cross-functional Teams
○ Collaborate with Product Managers, Operators (internal and external to TWDC), Designers, and Engineers to advise on and advocate for consistent nomenclature between Content Portal and help center documentation.
○ Participate in the product development lifecycle to understand new features and enhancements in order to suggest and create accurate, up-to-date content.
○ Work closely with internal and external business teams (including professionals from TWDC and third-party studios and networks) to identify recurring issues and improve existing documentation to address common user concerns.
3. Content Maintenance & Updates
○ Regularly audit and update existing documentation to ensure it reflects the latest platform updates, bug fixes, and feature releases.
○ Monitor user feedback and analytics to identify areas where help center content can be improved for clarity, usefulness, and overall user experience.
4. User-Centric Approach
○ Write and organize help center content with a focus on ease of use, ensuring that information is accessible and solves user problems effectively.
○ Simplify complex technical concepts into understandable language for non-technical users without losing the depth of content for more advanced users.
Qualifications
● Proven experience as a technical writer, preferably in the digital streaming, software, or tech industry
● Excellent writing and editing skills with the ability to adapt tone and style based on audience needs
● Familiarity with writing for internal and external business users (for instance, proven experience in a B2B setting)
● Experience working with documentation tools like Google Sites, Confluence, or similar help center platforms
● Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment
● Detail-oriented with the ability to quickly grasp complex technical concepts and make them easily understandable
Nice to Have
● Experience with media preparation (mastering and conformance of video, audio, and timed text materials) in service of file-based fulfillment workflows
● Experience with streaming-centric media processing workflows (file transport, transcoding/ packaging, global asset distribution, etc.)
Salary : $89
