What are the responsibilities and job description for the Technical Service Representative - West Coast Region - Wood Coatings position at AkzoNobel?
About AkzoNobel
Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers supporting Wood Coatings.
Territory Area : West Coast Region, Sacramento, CA or South Oregan area preferred.
Key Responsibilities
- Provide total technical support to customers.
- Problem-solving. Analyzes product-related issues, including on-site analysis and actuation. Performs laboratory analysis of the issues when needed. Communicate with RS Lab and / or the Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Delivers training to customers on the use and application of the company products, equipment, and documentation on-site at the customer’s location and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
- Gather customer needs and requirements with Sales & Marketing organization to help build customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Proactively prevent and solve problems of a technical nature occurring with existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff, in order to keep and extend the business.
Job Requirements
Compensation
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID : LI-CH3
Nearest Major Market : Salem
Salary : $65 - $75
