What are the responsibilities and job description for the Technical Service Representative position at AkzoNobel?
Date: Jan 23, 2025
Location: Nashville, TN, US, 37210
Company: AkzoNobel
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2024 Akzo Nobel N.V. All rights reserved.
Technical Service Representative (Northern California, West Coast Area)
Northern California, West Coast Area and/or Southern Oregan
Job Purpose
The purpose of this role is to be a frontline Key Account technical sales person who is responsible for the execution of agreed sales and profitability targets established by the business within the assigned sales area by developing new business and expanding the business with existing customers.
The technical support purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.
Responsible for contributing to BU sales objectives through Key account management and technical support of the sales region. This role will provide technical knowledge and support for sales teams and customers, as well as manage a portfolio of existing business. In addition to some direct account management responsibilities, this position will lead technical activities that provide sales growth opportunities in multiple segments.
Key Responsibilites
- Provide total technical support to customers.
- Problem-solving. Analyzes product-related issues, including on-site analysis and actuation. Performs laboratory analysis of the issues when needed. Communicate with RS Lab and/or the Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Delivers training to customers on the use and application of the company products, equipment, and documentation on-site at the customer’s location and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
- Gather customer needs and requirements with Sales & Marketing organization to help build customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Proactively prevent and solve problems of a technical nature occurring with existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff, in order to keep and extend the business.
Job Requirements
- Experience in Powder Coatings.
- Knowledge in paint and coating industry and any B2B industry environment is a plus.
- 3 years of work experience in technical services and support.
- Bachelor’s Degree in chemical engineering, chemistry, or related field.
- Skills – Problem-solving, stakeholder management, creating value propositions, communication, and presentation, commercial and business acumen, a basic understanding of financial concepts related to sales and cost to serve.
- Strong knowledge of coatings applications and technology and the ability to troubleshoot and provide root cause analysis
- Communicate effectively at all internal and customer levels.
- Fluent in English, Spanish is a plus.
- Valid Passport, able to travel to Canada and Mexico.
Total Compensation
- The salary range for these skills is $71,000 to $79,000 15% annual bonus.
- Excellent Medical Insurance with HSA.
- Dental, Vision, Life, AD&D benefits.
- 401K retirement savings with 6% company match.
- Generous vacation, sick, and holiday pay.
- Paid Parental leave.
- Active Diversity & Inclusion Networks.
- Career growth opportunities on a regional and global scale.
- Tuition Reimbursement.
- Monthly Vehicle allowance
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 44213
#LI-CH3
Nearest Major Market: Nashville
Salary : $71,000 - $79,000
