ITAM/Desktop Admin

ITAM/Desktop Admin 5 to 8 yrs Exp
Urgent Requirement.

Onsite 5 days local to Kansas city.

$40's range

Positon - 2
Location - Kansas City
Preferred - Local Profiles only

Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will sup Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.

* Provide Tier II support for system images, virtual environments, and Mac OS Management.

* Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services remote support, where appropriate.

5 days onsite work from the office.

IT Assets Management experience

Deskside Management, Touch Support, Local IT, Imaging, ak65 Support, Investigate and troubleshoot software and desktop issues.

Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues. *Remote support & troubleshooting of end user issues

Updating ticket on IT service management tool with proper work notes.

Support IT infrastructure endpoints maintenance and upgrades

Provide technical support to end-users for desktop systems and applications

Troubleshoot hardware and software issues on desktop and laptop computers

Provide technical guidance and collaborate with Tier 3 to streamline services and support.

Serve as the escalation person for complex issues for the desktop support team

Document detailed notes in the ticketing system and provide accurate and timely customer updates.

Manage user accounts and permissions

Install, configure, and maintain desktop software and hardware

Assist in the setup and deployment of new computer equipment

Windows OS, MacBook support

Zscaler troubleshooting

* Strong communication and troubleshooting skills