What are the responsibilities and job description for the Junior Assistant Manager, Owner Relations position at Ala Moana Hotel by Mantra?
About Us:
The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work.
Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.
Job Summary:
The Junior Assistant Manager assists with growing keys under the AMH rental program management, as well as upholding existing relationships with current owners. Provides organized and detailed assistance with tax delinquencies by working closely with Hotel Accountant. Provides excellent verbal and written customer communication and service with aloha, while being a liaison between unit Owners and various hotel departments.
Duties
- Provide a superior level of service to all existing and potential Owners within Ala Moana Hotel in a professional, courteous and timely manner.
- Proactive in acquiring self-managed units under the hotel rental program management with continued focus of inventory growth.
- Maintain complete knowledge of the entire rental program operations, including all aspects of the Ala Moana Hotel.
- Complete bi-monthly owner statement reviews and report discrepancies.
- Work closely with the Finance Team to provide research for outstanding delinquent amounts per the Hawaii State Tax Office.
- Work closely with reservations department to ensure owner reservations are input and confirmations are emailed in a timely manner; internal distribution accordingly.
- Work closely with front desk Guest Service Agents and assist with irregular day-of guest arrivals, providing research and reservation build in SIHOT (property management system).
- Work closely with Owner Relations Administrator to provide support with time sensitive rental agreement processing.
- Develop and maintain a high level of knowledge about the hotel rental agreement, exclusive services and specific options provided by Ala Moana Hotel rental program.
- Maintain Owners by Unit Numbers database report and distribute accordingly.
- Maintain bi-weekly list of owner arrivals, prepare amenity bags and welcome cards for distribution upon owner arrival, and completing welcome calls to all owners.
- Maintain collateral inventory and office supplies, equipment and order/replenish when necessary.
- Work closely with Owner Relations team and participate in all team projects as a team player.
- Assist the Director of Owner Relations with any additional duties or projects as required.
Minimum Qualifications
- Minimum two (2) years of real estate, property management and/or owner relations experience
- High school diploma or equivalent
- Strong organization skills with ability to set priorites, manage multiple simultaneous projects and meet deadlines
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Critical thinking and problem solving skills
- High attention to detal
- Exceptional customer service skills
Preferred Experience:
- Bachelors Degree
- Basic knowledge of Hawaii State Tax collection (GET/TAT/OTAT)
- Experience in the Hospitality industry
- Proficiency in Japanese (reading, speaking and writing) a plus
Salary:
Starting at $60,000 annually
Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $60,000