What are the responsibilities and job description for the Administrative Support Assistant II position at Alabama Department of Public Health?
Important Notice: To officially apply for this job, you must apply through Alabama State Personnel at https://personnel.alabama.gov.
Job Description
The Administrative Support Assistant II is a permanent, full-time position used by various agencies throughout the State. This is advanced and/or supervisory office support work involving a variety of tasks and work methods. Employees in this class are responsible for making decisions and solving problems utilizing their knowledge of the activities, practices, and applicable functions, rules and regulations of the organization in which employed.
Responsibilities
- Completes registration/verification and assessment of clients so that service eligibility is determined, federal and ADPH guidelines are met, and patients receive appropriate services.
-Files/retrieves/transfers patient records and information, such that appropriate information is obtained/recorded, medical records are complete and accurate, data entries are accurate and secure, and collecting and receiving fees is precise and consistent with department policies and clinical service needs.
-Demonstrates customer service to external customers including clients, patients by anticipating routine customers' needs; being empathetic and relating to customers; using friendly greetings.
-Issues WIC food instruments/COI/copies of records and other assigned follow-up duties to ensure that clients receive correct and eligible benefits.
-Demonstrates teamwork in customer service with ADPH internal customers, supervisors, and coworkers.
-Provides general support for the clinic and other clinic staff (e.g., answering phones, making appointments, assisting clients with information/forms/routing, file/record maintenance) so that the clinic's services are accomplished efficiently and fairly.
Qualifications
- High school diploma or a GED certificate
- Three years of responsible clerical work experience
Typing skills are required for some but not all jobs in this classification. If you wish to be considered (selectively certified) for positions that require typing, we must receive a Certificate of Proficiency, which describes your skill level. You should make your own arrangements to take the proficiency test. Certificates of Proficiency are accepted from proficiency test administrators at Alabama Career Centers and business education teachers in Alabama public and private middle schools, high schools, accredited business schools, trade schools, and two-year and four-year colleges. Certificates of Proficiency submitted by candidates will not be accepted. The minimum typing rate is a net of 50 words per minute with 10 or fewer errors.
The Alabama Department of Public Health complies with the State and Federal laws prohibiting employment discrimination based on race, color, religion, gender, sexual orientation, gender identity, genetic information, national origin, citizenship, age, or physical or mental disability.
Learn more at https://www.alabamapublichealth.gov/employment.
Important Notice: To officially apply for this job, you must apply through Alabama State Personnel at https://personnel.alabama.gov.
Job Type: Full-time
Pay: $28,514.40 - $46,672.80 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $28,514 - $46,673
