What are the responsibilities and job description for the Front Desk Supervisor position at Alabama Dermatology And Rejuvenation Center?
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks
- Competitive Compensation
- Great benefits
- Paid time off
- Holiday pay
- Discounted services and products
Job Summary
We are seeking an experienced Front Desk Supervisor to join our team! This position will work the front desk of the Birmingham location and will oversee daily operations, ensuring smooth patient flow, efficient administrative tasks, financial oversight, and excellent customer service. This position works with the Office Coordinator/Biller to assist with patient billing questions, process all forms required for insurance billing purposes, manage the eligibility process, educate staff on payers, coordinate front desk staff schedules, and collect all necessary patient documentation. The ideal candidate has excellent attention to detail, strong customer service skills, and is comfortable spending much of the day on the phone.
Responsibilities
- Verifying batches balance
- Managing petty cash
- Financial oversight of point of service collections (POS)
- Manage inventory retained in the front office
- Training front desk new hires, multi-location
- Train staff on payer requirements
- Assist patients in navigating the billing and insurance landscape, including collecting all necessary forms and signatures
- Work with doctor’s offices and hospitals to obtain prior authorizations and referrals.
- Enter all billing and payment information into the system properly and without errors
- Answer phones, assist patients with questions
- Maintains the highest level of confidentiality
- Travel could be required to the Jasper location on occasion
Qualifications
- Strong customer service skills
- Previous experience with medical coding or billing desired
- Strong leadership and organization skills
- Excellent attention to detail
- 1 year in dermatology a PLUS
- 2 years in a supervisor role
