Teller Supervisor II

Description

The Teller Supervisor II serves as the front-line ambassador for Alabama ONE Credit Union. The Teller Supervisor is responsible for overseeing the daily operations of the teller line, ensuring efficient and accurate member transactions, providing exceptional member service, and opening/closing accounts. This role involves supervising and coaching the teller team maintaining compliance with policies and procedures, and contributing to a positive and productive work environment.

Duties & Responsibilities:

•  Receives and processes member financial transactions including deposits, withdrawals, and loan payments. Sells money orders and other negotiable instruments to members. Transfers amounts from member accounts as directed.
•  Posts transactions to member accounts and maintains member records.
•  Daily opens and closes his/her computer terminal, accounts for assigned cash and transactions and balances to the terminal teller/close report. 
•  Operates in a manner which is consistent with Alabama One’s mission statement.
•  Ensures an excellent member experience to all branch patrons. 
•  Maintain professional conduct and appearance daily. Observes the credit union dress code as defined in the Employee Handbook.
•  Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability 
•  Complete operational tasks while minimizing risks under established policies and procedures of the credit union.
•  Accuracy in cash counting, and transaction processing and posting. Ensures cash drawer is in balance, within assigned limits and is always kept secure on a daily basis.
•  Welcomes member inquiries, identifies needs, makes suggestions for products and services, accordingly, makes referrals to partners as needed.
•  Engage in ongoing training conducive for job role to enhance skills, maintain proficiency levels, and help improve overall job performance. 
•  Maintains confidentiality of sensitive information regarding credit union records, personnel files and internal matters.
•  Support client relationship management through member service focused interactions that encourage retention and loyalty.
•  Demonstrates flexibility and willingness to learn additional functions to meet business and customer needs.
•  Maintains full proficiency in role related tasks. Has proven decisioning skills.
•  Assists with safe deposit box rental agreements and controls access to safe boxes as needed.
•  Assists members with opening & closing accounts, IRA distributions, and Deceased processing transactions as needed.
•  Responsible for vault, ATM/ITM, recycler and end-of-day balancing, cash ordering and maintaining appropriate branch limits.
•  Responsible for training on all teller operational duties, products and services. Models the example for relationship deepening by educating customers and prospects on our products and services, supporting the overall growth efforts of the credit union. 
•  Ensures compliance and audit requirements are resolved and follows up on any compliance issues within the department.
•  Maintains a dependable record of attendance and timeliness.
•  Resolve teller discrepancies and member complaints promptly and professionally.
•  Motivate and encourage team members to achieve performance goals and provide excellent member service.
•  Supervise, train, and mentor teller staff, ensuring adherence to credit union policies and procedures.
•  Performs other duties as assigned.

Requirements

High school diploma or GED

Cash handling experience

Basic computer skills

High degree of tact and professionalism

Strong dedication to accuracy and efficiency

Commitment to providing excellent member service