What are the responsibilities and job description for the eCommerce Associate position at Alabama Outdoors?
Benefits:
- 401(k)
- Employee discounts
- Paid time off
eCommerce Associate
Company Description:
We are a growing outdoor specialty retailer with 5 retail stores and an eCommerce website. Our company has grown through a simple focus on the customer and providing them the best in functional and fashionable apparel and footwear while being the best at outfitting customers for wherever life moves them.
An individual will succeed in our organization with a positive and professional attitude, a focus on accomplishment, a willingness to speak up and share new ideas, and a concern for doing the right thing for the customer, no matter the short-term consequences.
Position Summary:
The Ecommerce Associate is responsible for providing the Web Department with AO standard customer service, order management, and communicating with store teams. This position is also responsible for product copywriting/product image updating, as well as daily tasks assigned by the E-Commerce Manager. The Ecommerce Associate must have excellent verbal and written communication skills and have acute attention to detail.
Personhood Summary:
Honest, friendly, outgoing, acute attention to detail and organization, excellence in interpersonal communications and the ability to prioritize and complete multiple projects simultaneously. Enthusiastic about personal and professional growth and passionate about helping others
Customer Service & Sales:
· Phone/emai Etiquette: Represent Alabama Outdoors in a professional manner.
· The drive to exceed Customer’s expectations. Keep them happy and satisfied without “giving away the store.”
· Contact customers in regard to their orders and maintain organization.
· Operate our chatbot and communicate with online customers.
· Operate our customer service phone line with AO standard customer service.
Update Website:
· Experience with Photoshop strongly preferred. Ensure product images are added/updated on the website in a timely fashion.
· Mental discipline to consistently update the product to the AO Product Guidelines
· Provide original Product Copywrite Descriptions. Must have excellent writing skills.
· Use multiple Vendor-Image databases to update product. Maintain proper vendor contacts.
E-mail Communication:
· Correctly navigate & use e-mail.
· Answer Customer e-mails immediately using AO standard customer service. Follow up with all communications.
· Proficiency in using Point of Sale software:
· Have a strong grasp and understanding of how inventory moves throughout the company.
· Ability to process returns, exchanges, refunds accurately.
· Phone/emai Etiquette: Represent Alabama Outdoors in a professional manner.
· The drive to exceed Customer’s expectations. Keep them happy and satisfied without “giving away the store.”
· Contact customers in regard to their orders and maintain organization.
· Operate our chatbot and communicate with online customers.
· Operate our customer service phone line with AO standard customer service.
Update Website:
· Experience with Photoshop strongly preferred. Ensure product images are added/updated on the website in a timely fashion.
· Mental discipline to consistently update the product to the AO Product Guidelines
· Provide original Product Copywrite Descriptions. Must have excellent writing skills.
· Use multiple Vendor-Image databases to update product. Maintain proper vendor contacts.
E-mail Communication:
· Correctly navigate & use e-mail.
· Answer Customer e-mails immediately using AO standard customer service. Follow up with all communications.
· Proficiency in using Point of Sale software:
· Have a strong grasp and understanding of how inventory moves throughout the company.
· Ability to process returns, exchanges, refunds accurately.
Skills & Specifications:
· Team player who buys into the Mission of Alabama Outdoors
· Quick learner that takes direction well
· Must enjoy working with computers and software
· Be self-motivated, confident, proactive, energetic, creative, patient, and detail oriented
· Excellent verbal and written communication skills
· Photoshop experience
· Customer Service and customer communication
· Positivity: Always communicate with customers and team members in a positive way.
· Patience: Keep your cool during difficult conversations with customers or team members
· Clarity in Communication: Speak in a way that customers know exactly what is going on
· Quick learner that takes direction well
· Must enjoy working with computers and software
· Be self-motivated, confident, proactive, energetic, creative, patient, and detail oriented
· Excellent verbal and written communication skills
· Photoshop experience
· Customer Service and customer communication
· Positivity: Always communicate with customers and team members in a positive way.
· Patience: Keep your cool during difficult conversations with customers or team members
· Clarity in Communication: Speak in a way that customers know exactly what is going on
In order to apply for this position, please include a current resume. For more consideration submit a cover letter stating why you would be a great fit for this role!
Hourly pay. 40 hours per week.
Hours are 10 am - 7 pm Tuesday - Friday, 10-6 Saturday.
All hands on deck for Black Friday/Cyber Monday following weeks.
Hourly pay. 40 hours per week.
Hours are 10 am - 7 pm Tuesday - Friday, 10-6 Saturday.
All hands on deck for Black Friday/Cyber Monday following weeks.
