Front Desk Coordinator

Job Description

Looking for a Patient Care Coordinator for an Oral and Maxillofacial & Facial Cosmetic Surgery practice.

PRIMARY RESPONSIBILITIES:

• Responsible for maintaining appearance and order of the surgical front office, patient scheduling and patient management. Administering the day-to-day activities of the office, including: management of the office management software and computer system, the records of patients, and staff; scheduling of patients; accounts receivable and payable; inventory control; and recall.
• Assist the surgeon and office manager with other tasks as assigned.

SPECIFIC DUTIES:

Reception Management

• Open and close surgery office according to office protocol
• Check the daily schedule for accuracy and provide schedule to surgery team as appropriate
• Answer and respond to telephone calls with professionalism
• Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility.)
• Understand and comply with surgical office HIPAA compliance
• Manage compliance with OSHA, state and federal regulations
• Manage patient financial accounts

Patient Management

• Oversee patient relations
• Receive patient complaints and respond as directed by the surgeon
• Explain office policy to patients
• Monitor patient relations through periodic patient satisfaction surveys
• Manage recall and inactive patient system
• Confirm upcoming appointments by telephone
• Schedule patients for efficient use of surgeon and staff time
• Check patient back-up list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at time of treatment
• Schedule follow-up appointments as directed

PERSONNEL REQUIREMENTS

Educational/Experience

• Orient and train new staff
• Coordinate team meetings and morning huddles
• Engage in conflict resolution
• Support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
• Ensure that HIPAA Notice of Privacy Practices is on display
• Gather and accurately record oral surgery, medical and insurance information from patients
• See that records are stored securely and handled in compliance with legal requirements, including HIPAA regulations
• Accurately file patient information
• Arrange patient charts and radiographs for the next day’s appointment
• Track cases and referrals to and from other doctors
• Keep patients’ insurance information up to date
• Submit treatment plans for predetermination of benefits
• Prepare claim forms for patients with oral surgery insurance
• Organize supporting materials for claim forms, such as radiographs or written narratives.
• Mail claim forms from office
• Assist the Billing and Collections Specialist in the resolution of problems with third-party payers
• Sort, organize, and distribute mail
• Prepare and send out new patient and referral thank-you letters
• Prepare and send out continuing care notices on the 15th of each month
• Prepare and send out correspondence as directed by the surgeon or office manager
• Monitor inventory and order surgery office supplies as needed
• Monitor and make sure all office equipment (copy machine, fax, phones, computer system, etc.) is functioning and properly maintained; follow up on staff complaints and submit appropriate repair requests
• Be an active participant in team meetings
• Perform other tasks as assigned by the surgeon
• Good interpersonal skills to maintain effective rapport with patients, surgeons, other staff members, and community
• Effective verbal skills to communicate with patients and staff
• High school diploma or equivalent

Required

• Required working knowledge of computers for word processing, insurance claims processing and records management (DSN preferred)
• Knowledge or experience in staff management

Other

• Excellent communications skills
• Conflict resolution experience
• Customer service or patient relations experience
• Able to communicate all concerns to the surgeon and office manager

Job Type: Full-time

Monthly production bonuses available

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Uniform allowance

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Montgomery, AL 36106: Relocate before starting work (Required)

Work Location: In person

Salary : $14