What are the responsibilities and job description for the Director of Customer Success (US/Europe) position at Alachisoft?
This job is open to candidates from anywhere in Pakistan.
Alachisoft is looking for a dynamic and experienced Director of Customer Success (US/Europe) to lead and grow our highly talented Customer Success team. This opportunity is for a self-motivated, passionate, and execution-oriented leader.
You are responsible for driving the success and satisfaction of our enterprise-level customers. You will lead the Customer Success Team and collaborate closely with other teams to facilitate seamless customer conversion, onboarding, adoption, value realization, and retention. Your leadership skills and deep understanding of NCache features, the .NET landscape, and our customer needs will help shape our customer success strategy to foster long-lasting relationships with our customers.
Our software product NCache is being used by a large variety of mid-size to large organizations in the US/Canada, UK, Western Europe, and other parts of the world including Fortune 500 companies across many industries, regions, and countries.
Responsibilities
Management
- Lead and mentor the Customer Success Team
- Oversee the entire customer lifecycle from conversion, onboarding, to renewal
- Ensure consistent delivery of exceptional value and service
- Collaborate with sales to expand opportunities within existing accounts
- Conduct regular customer reviews to understand their changing needs
- Collaborate internally to help incorporate customer needs into our solution
- Develop, monitor, and ensure KPIs for the Customer Success Team
Solution Architect
- Learn features & architecture of our product NCache
- Maintain a deep understanding of NCache competitors and .NET landscape
- Learn common customer use cases of NCache
- Conduct NCache demos and architectural sessions with customers
- Provide deep technical insights about NCache to customers
- Develop technical webinars and NCache product videos
- Develop solution programs to educate customers about use cases
Desired Skills & Experience
- BSCS or equivalent, 10 years of solid software technology experience
- Impressive international customer success track record
- Software development exposure in .NET (Java okay too)
- Excellent English (written & verbal) for international audiences!
- Confident and outspoken personality
Company Description
Alachisoft is a privately held and growing company originally from Silicon Valley, California but now based in Dallas, Texas with an offshore partner office in Islamabad.
Alachisoft provides a popular high-performance Open Source In-Memory Distributed Cache called NCache. NCache is deployed with high-transaction server applications running in on-premises and Azure/AWS cloud environments either on Virtual Machines (VMs) or Kubernetes / Docker Clusters. NCache boosts the performance and scalability of .NET web apps, Web service apps, Microservices Apps, and general high-transaction server apps. NCache has a proven track record since 2005 with hundreds of customers all over the world, especially in the US, UK, and Western Europe.
Benefits
Our environment is fast-paced and innovative. Our culture is focused on solving daunting challenges while supporting our employees to maintain a healthy balance of hard work and fun. We are proud of the quality of our employees, the importance of our mission, and the clients we serve.
Excellent compensation is offered for this position, along with benefits including medical coverage, holidays, and personal time off. This job is open to candidates from anywhere in Pakistan.
Please email your resume to jobs@alachisoft.com