Public Service Representative

Come join the Alachua County Property Appraiser’s Office as the Public Service Representative! This position will be responsible for answering inbound calls, as well as providing an exceptional in-person guest experience for walk-in customers. The Public Services Representative will be expected to learn the fundamental concepts of property tax exemptions, the three standard methods of assessment (comparable sales, income capitalization, and cost basis), and how to reconcile statements with property tax roll data using our Computer Assisted Mass Appraisal (CAMA) data system to determine the level of eligibility for current year exemptions. This position will also act as a liaison for the Property Appraiser’s office by working with all departments to help advance the organization’s strategic plan to produce a fair and equitable tax roll for the Alachua County community.

The ideal candidate will have a general understanding of contracts, leases, trust documents, corporate records, legal descriptions, deeds, mortgage documents, closing statements, and other related documents used for property tax exemption purposes. Assisting with the Alachua County Property Appraiser’s Community Outreach initiative to proudly educate the public about our responsibility of placing a fair, equitable, and just value on all real and tangible personal property in Alachua County will be one of the key responsibilities for this role.

Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written, with excellent phone etiquette
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Multilingual abilities are a plus, particularly fluency in Spanish

If you are a dedicated individual who is passionate about delivering exceptional customer service, we would love to hear from you. Join our team and make a positive impact on our customers' experiences!```

Job Type: Full-time

Pay: From $18.51 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Gainesville, FL 32601: Relocate before starting work (Required)

Work Location: In person

Salary : $19