Claims Assistant

Alacrity Solutions

Identification Workspace Investigation Representative

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs.By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.

This position, as a Claims Assistant, is responsible for supporting the Alacrity Subrogation Recovery Representatives via the Task Queue in SpartanRMS. Task requests and job duties include but are not limited to the itemized essential functions listed below. The Claim Assistant has read, the Claim Assistant Job Duties & Responsibilities Manual, and has acknowledged and committed to understand the contents of the manual, and has agreed to comply with the standards and procedures as defined in this manual.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Regular and reliable attendance is an essential function of this position
• Adverse Carrier Calls to confirm coverage, obtain the AC Rep handling the claim together with the claim number assigned
• Monitor client files for payments, downloads support documents and uploads to SpartanRMS
• Request various support documents such as a police report, Fire Marshall report, plate check, theft reports, VIN history searches, weather reports, eCourt information, bi-laws, as instructed through the Task Queue
• Contacts policyholders to request that specific evidence be retained, and follows up with an email outlining the specifics of the product or appliance, obtains make, model & serial number, purchase invoices
• Opens all incoming mail, separates Gross Recovery Checks and scans them to the digital check scanner (chexpressCX30) directly to the portal for the Subrogation Account at Wells Fargo
• Return Mail is scanned and uploaded to the electronic file, and a TLO address search is performed and documented and if a new address located, the mail is re-mailed to that party
• Handles special mailing for remote reps where releases need to be notarized, and mail needs to be sent certified
• Calls are made to Adverse Carriers for the MoneyQueue to follow up for payments on cases settled
• Responsibilities include the careful creation of new subrogation cases that are either referred by the client, or identified in an Open or Closed file review performed by the IDW Team and electronically moved to SpartanRMS if subrogation appears probable
• Parties of Interest are documented as are all payments made by the client
• Monitors restitution cases for status and payment
• Monitors salvage disposition via Copart and documents SpartanRMS by sending Message to file owner
• Salvage recoveries are added to the Payment Module
• Translation requests are also handled by the Claim Assistants who are bilingual

CompetenciesTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Credibility, ethical, full disclosure, and clean financial history
• Ability to maintain privacy and confidentiality
• Conscientious about timeliness of assignments and quality of work product
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner
• Able to handle multiple tasks and maintain control and order over same
• Exceptional work ethic
• Demonstrated ability to communicate clearly and efficiently in verbal and written form;
• Excellent judgement and strong multitasking abilities
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations
• Decisive and exercises good judgment under pressure
• Excellent communication and customer-service skills
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance

Physical & Mental DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel
• Ability to read, and apply logic to requests made by the technical staff
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions

Required education and experience

• Intermediate to advanced computer skills
• Prior office work experience is desired, but not required

Preferred education and experience

• A High School Diploma is required, a Bachelor’s or Associates degree in any field is preferred, but not required
• Demonstrated experience pertaining to advanced computer skills

Starting salary range:

• $22.00 per hour

Job Specifics:

• Remote
• Full-Time, Monday-Thursday:7:45AM-4:30PM, Friday: 7:45AM-3:00PM

Travel Required:

• none

Why Choose Alacrity?

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Personal Information Retention:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

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