What are the responsibilities and job description for the Administrative Coordinator - Kent position at Aladdin Bail Bonds?
The following list will include typical responsibilities for the above mentioned position. Due to the teamwork oriented nature of our Company culture, there may be additional items outside the below responsibilities to which the employee will be expected to perform. If there is ever any question, please check with your Supervisor.
Compensation- $19-$21 / hr
Agency Administration
Assist and backup agents and / or Manager as required
Maintain deposit backup daily
Maintain inventory and petty cash control, ensuring proper reconciliation
Send weekly reports to Corporate every Monday
Assist with office appearance upkeep, including ensuring fresh coffee and water are available for clients
Coordinate defendant court reminder calls with Manager
Office Support
Provide Administrative assistance in all claims matters as appropriate
Assist with Corp requests, and inter-agency requests (such as : filing motions, exonerations, pulling minute orders, filing trust deeds, etc…) in a timely manner
Build files (labels, 2100RC, systematic form order, etc…) as necessary
Scan and attach complete defendant file documents / photo into BMA system
If receiving a bond call, capture name of caller, name of defendant, phone # of caller and pass to an agent as necessary. Never hang up a lead without an agent talking to that person
Scan copies of defendant court papers into BMA, and file into appropriate file
Provide backup support when agents are busy with other transactions (Defendant check in, court updates, payments, gathering bail info, etc…)
Create bond transaction packet
Send out / pick up Mail / Federal Express, and sort or deliver accordingly
Maintain and order office supplies and bail forms
Customer Service
Provide prompt, professional, non-judgmental customer service to the general public
Provide outstanding customer service with a sense of urgency in the following areas, including but not limited to : check-ins, court updates, payments, reinstatements, as well as any other client issue that can and will arise on a daily basis
Always maintain a professional personal appearance and adhere to the Aladdin Bail
Bonds dress code while working with any customer, vendor, court, jail, or co-worker
Always be a TEAM player and provide support as needed without hesitation and / or complaint
Job Related Experience Required
Minimum 2 years office administration experience (preferred)
HS Diploma or equivalent (required)
Excellent written and verbal interpersonal / communication skills that ensure successful interaction with clients
Possess basic computer skills, including but not limited to : typing, Microsoft Office (Outlook, Word, Excel, etc.)
Proficient with the English Language (additional language speaking a plus)
Ability to multi-task in a fast paced office environment and prioritize to maximize production and increase customer satisfaction
Ability to work with others as a team
Positive attitude and the ability to be proactive, resourceful and flexible
Ability to take initiative and work with minimum supervision
Flexibility to work non-standard hours as needed to attend to urgent matters
Job Requirements
Must be able to acquire a state issues insurance license.
Must have a valid driver's license and able to qualify to drive a company vehicle.
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