What are the responsibilities and job description for the Billing Specialist position at Alaka`i Mechanical Corporation?
Alakai Mechanical Corporation
Mechanical Service Department Billing and Customer Service Representative
he Billing and Customer Service Representative oversees the tasks of sending accurate invoices to customers and organizations in a timely manner. Ensuring that outstanding invoices are paid in full and on time. Addressing and resolving customer questions and issues relating to invoices, etc. and providing regular, accurate reports of billing data.
Essential Functions:
- Collating, preparing, and issuing information related to customer accounts, including invoices any other relevant financial statements, using computerized or manual systems
- Reconciling sales order records with shipping documents to ensure clients are billed correctly for purchased and transferred items
- Following up through emails or phone calls with customers where necessary
- Operating database software and electronic billing systems to review financial data, correct discrepancies, and reconcile accounts appropriately
- Preparing, printing, mailing, emailing or uploading invoices to customer portals while applying special rates or discounts to specific bills
- Other duties as assigned
- Handles customer inquiries regarding invoice questions or disputes. Reviews these inquiries with the mechanical service manager and if necessary, revises invoice(s) and re-bills the customer/organization.
- Place follow up calls to customers/organizations when payment is not made.
- Works with the accounting department on collections when customers do not respond and/or pay in a timely manner.
Other duties and responsibilities as assigned.
Skills, knowledge and experience:
At least one year of experience in billing preferred.
Previous experience with Viewpoint Vista software, helpful.
Associates degree in Accounting or related.
Excellent knowledge of Microsoft Office (particularly Excel) and other accounting software.
High degree of attention to detail, organizational skills, time management and trustworthiness.
Results driven and patient
Excellent customer service skills and the ability to handle difficult customers.
Good problem solver, analytical and technical skills.
Dependable and able to work autonomously.
Adherence to laws and best practices in regards to dealing with customers and data.
Physical Requirements:
Sitting, standing, stooping, bending and walking intermittently.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $19 - $22