Alaka`ina Foundation Family of Companies is hiring: Video Teleconference (VTC) A

Video Teleconference (VTC) Administrator

Location IL- Rock Island

Job Code 12760

of openings 1

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The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Video Teleconference (VTC) Administrator to support our government customer located in Rock Island Arsenal, Illinois.

The VTC Technician will be responsible for supporting communication events and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations.

DESCRIPTION OF RESPONSIBILITIES :

Schedule and manage meetings using teleconference, VTC, and UC systems

Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings

Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts

Perform system integrity and connectivity tests to ensure system availability

Assess and report on performance and usage numbers

Ensure compliance with policies and procedures including DoD STIG requirements

Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators

Other duties as assigned

REQUIRED DEGREE / EDUCATION / CERTIFICATION :

Associate's degree in computer science, Information Technology, or related discipline preferred

One plus (1 ) years of experience performing VTC systems administration functions preferred

Active Comp TIA Security Certification

REQUIRED SKILLS AND EXPERIENCE :

Demonstrated customer service skills, and experience fielding and troubleshooting customer questions and issues.

Experienced with Microsoft Outlook, Word, Excel, Power Point and TEAMS.

Experience with AMX and Crestron audio / video controllers and related peripherals

Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.

Experience supporting communications / media systems such as : teleconference systems, VTC systems and UC interfaces.

DESIRED SKILLS AND EXPERIENCE :

Experience supporting communications / media systems such as : phone conference systems, live and delayed streaming video, and digital signage technologies

Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies

Experience with media / VTC / UC vendors and technologies such as Polycom, Microsoft, Lync (Skype for Business), Sonus, Cisco, Ectocryp, Acano, etc.

REQUIRED CITIZENSHIP AND CLEARANCE :

Must be a U.S. Citizen

Must have an active Secret clearance

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity / Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here (HRdept@alakaina.com) to request accommodation. We E-Verify all employees.

The Alakaina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Keaki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kāpili Services, Pookela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alakaina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

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