Central Office Spanish Interpreter-Translator & Receptionist

POSITION PURPOSE:  

 The job of the Central Office Spanish Interpreter-Translator & Receptionist provides administrative and interpretation support to all functions within the Central Office Administration Building. This dual-role position requires an individual who is proficient in both English and Spanish and can assist with translation and interpretation tasks while managing the front desk duties.

KNOWLEDGE, SKILLS, AND ABILITIES

Must be trustworthy and confidential

Must possess administrative and organizational skills
Must be friendly and polite
Must be astute and careful
Must be able to empathize with others
Able to work under pressure
Must be able to make quick decisions
Must be able to multitask
   

EDUCATION, TRAINING, AND EXPERIENCE

High School Diploma or equivalent and two years related work experience OR Associate’s Degree and two years of working experience

Fluency in both English and Spanish (written and spoken) is required
Experience as an interpreter/translator, preferably in a professional or school setting.
Previous experience as a receptionist or in customer service is preferred.
 

CERTIFICATION AND LICENSE REQUIREMENTS

Valid driver’s license issued by the NC Department of Motor Vehicles

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet and welcome visitors in a warm and professional manner, both in person and over the phone.
Answer incoming calls, direct them to the appropriate departments, and take messages when necessary.
Maintain a clean and organized reception area.
Assist with administrative tasks such as filing, data entry, and document preparation.
Ensure a smooth and efficient operation of the front desk area by providing excellent customer service and maintaining a positive atmosphere.
Provide accurate and professional interpretation and translation services between Spanish and English in various settings (e.g., phone calls, written documents, etc.).
Assist in communicating with Spanish-speaking visitors ensuring they understand all relevant information.
Maintain confidentiality and professionalism when handling sensitive information during interpretation and translation tasks.

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position.  This description may be revised by the supervisor, with HR review and approval, any time.