What are the responsibilities and job description for the IT System Administrator II position at Alamance County, NC?

Salary : $62,472.00 - $93,707.00 Annually

Location : Alamance County, NC

Job Type : Full-time

Job Number : 202400165

Department : IT

Opening Date : 12 / 06 / 2024

Closing Date : 2 / 28 / 2025 11 : 59 PM Eastern

Job Purpose

In Alamance we are striving to be innovating and iterating on how we deliver high quality IT services and solutions to our citizens and customers. We are seeking to hire a Systems Administrator II, in a mid-level IT professional responsible for managing and optimizing the organization's IT infrastructure, including servers, networks, and cloud environments. This role involves advanced system administration tasks such as configuring complex systems, troubleshooting performance issues, implementing security protocols, and supporting disaster recovery operations. The Systems Administrator II also provides tier-2 support for escalated technical issues, mentors junior staff, and collaborates with senior IT teams on system upgrades and infrastructure projects. With a strong understanding of both on-premises and cloud technologies, this role is critical to ensuring the reliability, security, and scalability of IT systems to meet business needs.

Salary range is posted with hiring salary to commensurate with experience.

Responsibilities

Responsibilities may include, but are not limited to the following :

Administers and maintains the organization's server infrastructure, including installation, configuration, and updates for both on-premises and cloud environments.
Monitors system performance, troubleshoot issues, and implement solutions to optimize reliability, security, and efficiency.
Performs advanced system configurations, including network services, virtualization, storage management, and database maintenance.
Manages user accounts, access controls, and group policies within directory services (e.g., Active Directory).
Implements and maintains system security measures, including patch management, antivirus, firewalls, and intrusion detection systems.
Collaborates with senior IT staff on infrastructure design, system upgrades, and migrations.
Oversees data backup and recovery operations, ensuring data integrity and disaster recovery readiness.
Creates and maintains detailed system documentation, including configurations, procedures, and troubleshooting guides.
Provides tier-2 technical support for complex issues escalated from the helpdesk team.
Mentors and supports junior systems administrators and IT staff, providing guidance on best practices.
Stays updated with industry trends and emerging technologies to contribute to system improvements and future planning.

Qualifications

Accountability - Ability to accept responsibility and account for his / her actions.

Accuracy - Ability to perform work accurately and thoroughly.

Analytical - Ability to analyze statistical data, keep accurate records and complete reports.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.

Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.

Multitasker - Ability to multi-task in a fast-paced environment.

Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

Relationship Building - Ability to effectively build relationships with customers and co-workers.

Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.

Time Management - Ability to utilize the available time to organize and complete work within given deadlines

Skills & Abilities

Education & Experience : BS / BA in Information Systems or Computer Science or relevant field required from an accredited college or university desired. Three or more years of experience in system administration, with proficiency in managing Windows, Linux and cloud environments. Strong knowledge of virtualization platforms (e.g., VMware, Hyper-V) and cloud infrasturture (AWS, Azure).

Computer Skills : Proficient in MS Office (Excel, Word and PowerPoint Experience).

License / Credentials : Possession of a valid driver's license,

PHYSICAL DEMANDS : N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs. / day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs. / day) C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs. / day)

Physical Demands Lift / Carry Stand FWalk O Sit FManually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl N Squat or Kneel O Bend O 10 lbs. or less O 11-20 lbs. O 21-50 lbs O 51-100 lbs. O Over 100 lbs. O Push / Pull 12 lbs. or less O 13-25 lbs O 26-40 lbs O 41-100 lbs. O Hear O

Talk O

Taste / Smell O

Other Physical Requirements

Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT Office Environment

Salary : $62,472 - $93,707

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