Quality Co-Man Associate

Job Details  

Company Background  

Alamance Foods Inc. is a leading supplier of whipped dairy products in the United States, we produce, pack and ship private labels based off customer specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry.  

Position Opportunity  

The Quality Coman Associate will manage and support the administrative aspects of co-manufacturing (Coman) customer relationships. This role ensures that all customer-specific quality requirements, unique processes, and procedures are adhered to during production. The Quality Coman Associate will play a critical role in facilitating compliance, participating in customer-specific audits, and managing all required documentation, reporting, and data tracking related to Coman operations. Strong attention to detail, organization, and communication skills are essential for success in this role.  

Customer Compliance & Process Management: 

• Serve as the primary internal quality liaison for Coman customers, ensuring their unique processes, procedures, and expectations are met within AFI.
• Maintain up-to-date knowledge of each Coman customer’s quality and food safety requirements.
• Ensure that customer-specific quality protocols are properly documented and followed during production.
• Work closely with production and quality teams to communicate and implement customer-specific expectations.
• Manage customer inquiries and complaints, ensuring effective resolution and maintaining customer satisfaction.

Audit & Regulatory Support: 

• Participate in customer audits, providing necessary documentation and responding to inquiries.
• Assist in preparing the facility for customer and third-party audits, ensuring compliance with all customer-required standards.
• Support the implementation of corrective actions resulting from customer audit findings.

Documentation & Reporting: 

• Maintain all necessary customer-specific quality records, reports, and compliance documentation.
• Oversee and manage required data tracking, reporting, and submission of documentation to Coman customers.
• Ensure timely and accurate completion of all required quality and compliance paperwork.
• Create and provide COA’s for Coman customers.
• Oversee supplier quality programs, ensuring the highest standards are met across our supply base.

Collaboration & Communication: 

• Work cross-functionally with production, quality, and management teams to ensure adherence to customer-specific requirements.
• Facilitate regular communication with Coman customers regarding quality-related updates, process improvements, and compliance status.
• Address and resolve any quality-related concerns or questions from Coman customers in a professional and timely manner.

Qualifications 

Education/Training/Certifications:  

Bachelor's degree preferred but not required. 

HACCP, PCQI, SQF, or other relevant food safety certifications are a plus. 

Related Experience:  

Three to five years of experience in a quality role within food manufacturing 

Knowledge/Skills Experience:  

• Strong knowledge of food safety regulations and industry standards.
• Excellent problem-solving and analytical skills.
• Ability to lead and collaborate across multiple sites.

• Strong communication and interpersonal skills with the ability to read and write in English.
• Proficiency in Microsoft Office and quality management systems (QMS).
• High attention to detail and the ability to analyze and interpret customer quality requirements.

Travel Requirements:  

This position may require travel between multiple AFI production facilities 

Physical Requirements:  

• Standing
• Walking
• Sitting
• Use of hands, fingers
• Reaching with hands and arms
• Climb and balance
• Stoop, kneel, crouch or crawl
• Talk and hear
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Alamance Foods Inc. is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Alamance Foods Inc. prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.