What are the responsibilities and job description for the Field Service Engineer - US West position at alamarbiosciences?
About Alamar Biosciences:
At Alamar Biosciences, we’re on a mission to transform the field of proteomics for the early detection of cancer and other diseases. We are creating the world’s most sensitive proteomics platform to unmask the deepest secrets of our proteome. Our fully automated, high throughput platform will empower new biomarker discoveries for early detection and prevention of common diseases. We provide exceptional opportunities for those who have the entrepreneurial spirit, enjoy developing novel technologies and products, and aspire to grow together with the company.
Description:
Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Service Engineer to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and, as an early hire, offers the opportunity to make meaningful impact on the development of our field service team. The role has a significant opportunity to collaborate closely with Engineering and R&D teams.
Primary Responsibilities:
- Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ground breaking ARGO platform in customer facilities
- Provide exceptional levels of remote and on-site customer support throughout west, south west US, and beyond.
- Initiate and cultivate positive relationships with customers and colleagues
- Address customer requests rapidly including documenting in CRM system
- Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
- Provide valuable Voice of Customer insights to inform product improvements
- Create and refine scalable customer support processes which allow for future growth
- Create / review technical work instructions, manuals, and bulletins
Qualifications:
- Positive “can do” attitude a must
- Adaptable self-motivated person with an attention to detail
- Preferred location is San Diego, CA.
- Bachelor’s degree or equivalent in related field (prefer 2-3 years of field-based experience in bio-tech industry)
- Exceptional ability to communicate across all organizational levels, including executives
- Pragmatic thinker with a clear and effective approach to problem-solving
- Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
- Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
- Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
- Desire, ability, and willingness to travel from your home location to customer sites throughout the Western US, and beyond when needed, with possibility of some global travel
Are you a customer focused, positive, can-do, self-motivated, goal-oriented, engineer? Do you want to work with a team who truly works together to accomplish goals? We want to hear from you.
The base salary range for this full-time position is $115,000 - $140,000 equity benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.
