Manager, Community Health Worker Program / Req 788807253

PRINCIPAL RESPONSIBILITIES:

Under the direction of the Director, Housing and Community Services Program (HCSP), the Manager, Community Health Worker Program (Manager, CHW Program) serves as one of Alameda Alliance for Health’s (Alliance) key champions for implementing and integrating health and wellness strategies that aim to deliver high-quality, equitable and accessible preventative health care services to Alliance members. The Manager of the CHW Program will be responsible for seven (7) key service areas:

• Developing and implementing the Alliance CHW program in alignment with the Department of Health Care Services (DHCS) guidance, including All Plan Letters (APLs).
• Developing, managing, and expanding the CHW provider network.
• Providing programmatic management and oversight of the Alliance CHW program.
• Identifying and analyzing key data elements for CHW utilization and health disparities and recommending changes based on trends.
• Leading CHW provider training cohorts, including curriculum development.
• Providing required CHW program reporting to DHCS as well as budget reporting.
• Ensuring CHW operational efficiency for the Alliance.

The Manager, CHW Program will work closely with internal stakeholders such as Provider Services, Credentialing, Claims, Population Health Management, Quality, Health Equity, Incentives and Reporting, Community Supports, and Enhanced Care Management (ECM) teams. The Manager, the CHW Program will also collaborate with external stakeholders such as Alameda County Health (AC Health), providers, community-based organizations, and other local stakeholders to expand CHW services.  This role will require in-person presence within the community and occasional onsite presence per departmental meetings as needed.

The Manager, CHW Program will champion Cultural Humility, Diversity, Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization.

ESSENTIAL FUNCTIONS OF THE JOB:

Partnership and Program Development

• Develops and implements CHW programs that align with AAH’s strategic goals and complies with regulatory and legal requirements.
• Partners with internal Alliance departments to impact strategic priorities through CHW utilization.
• Collaborates with local housing organizations, community-based organizations, provider groups, and other community coalitions to expand CHW preventative services.
• Engages in integral partnership building with community stakeholders to build strong relationships and systems that enhance CHW service delivery for members.

Programmatic Oversight, Administrative Support and Compliance

• Follows all policies and procedures established by DHCS and the Alliance.
• Develops training materials and policy guidance including, but not limited to, procedures on community health benefits and services.
• Communicate regularly, in both written and verbal form, to relevant internal and external stakeholders.
• Analyzes, identifies, and recommends business process improvement opportunities to the Director, HCSP which focuses on member experience, member housing and health outcomes, partnership engagement, partnership retention, and organizational alignment with the Alliance housing and community services goals.
• Develops and facilitates internal and external CHW training for external entities.
• Creates and monitors CHW efficiency dashboards and utilization reports.
• Completes with all laws and regulations in accordance with federal, state, local, and organizational guidelines.
• Develop presentations and reports for review by executive leadership as needed.
• Hires, coaches, and develops staff to accomplish organizational objectives. Ensures appropriate direction, allocation, motivation, and evaluation of their
• Facilitates CHW program monitoring.
• Performs other duties as assigned.

Data Quality & Compliance

• Develops, produces, and manages monthly/quarterly data reports as required by DHCS.
• Develops, produces, and manages internal routine and ad hoc data quality reports including, but not limited to, analysis of internal CHW data dashboards and repositories.
• Develops, monitors, and expands the Housing and Community Services Program repository for ancillary services/external community referrals to increase CHW connectivity.
• Creates and reviews continuous data quality plans in partnership with the Director, HCSP.
• Meets or exceeds Housing and Community Services Data quality standards.
• Implements and monitors metric data monthly to identify areas for process improvement and ensure metric achievement.
• Produces CHW Diversity, Equity, Inclusion, Belonging (DEIB) strategy reports for network development and internal health disparities linkage.
• Works collaboratively with interdepartmental teams to provide education on CHW data and service expansions.

Leadership & Contributions

• Champions the mission, vision, and values of the Alliance as outlined in the strategic plan and interagency business goals and objectives.
• Models leadership by utilizing diversity, equity, inclusion, and cultural humility principles when working with all members, partners, and internal/external stakeholders.
• Demonstrates the ability to quickly pivot and adapt to changes in AAH’s policy, practice, and procedures positively and proactively supports colleagues in adapting to organizational changes in the workplace.
• Contributes effectively to the advancement of initiatives through sharing knowledge and expertise collaboratively.
• Models conduct that is consistent with Alliance culture and business values.
• Assists the HCSP Director in developing policies and procedures in alignment with DHCS regulations.
• Analyzes, evaluates, and clearly presents information and findings through presentations, written materials, and verbal communication.
• Demonstrates the ability to manage competing demands and prioritize accordingly.
• Develops and oversees the Training Program for stakeholders on the AAH Bridging the Gap Model and CHW Service Delivery.
• Professional and discreet demeanor with good interpersonal skills. Ability to handle confidential information and use tact, respect, discretion, boundaries, and sound judgment.
• Develops and manages the CHW Learning Cohorts and CHW program.

Budgets

• Manages and safeguards all organizational resources.
• Analyzes CHW spending trends and provides feedback to the Director of HCSP.
• Produce accurate budget reports.

PHYSICAL REQUIREMENTS

• Constant and close visual work at desk or computer.
• Constant sitting and working at desk.
• Constant data entry using keyboard and/or mouse.
• Frequent use of telephone headset.
• Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Frequent lifting of folders and various other objects weighing between 0 and 30 lbs.
• Frequent walking and standing.
• Remote position: local travel as needed to meet community stakeholders and host or participate in in-person convenings.

NUMBER OF EMPLOYEES SUPERVISED:  3 to 5

MINIMUM QUALIFICATIONS:

EDUCATION OR TRAINING EQUIVALENT TO:

• MSW, MPH, LCSW, MFT, LPCC preferred.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

• Two years of supervisory experience managing a team required
• Two years of Program Management experience required
• Four years’ experience working with people who have a co-morbidity (e.g., mental illness, substance abuse) preferred
• Experience with Medi-Cal, DHCS regulations, Coordinated Entry, and Homeless Services standards preferred
• Experience with Harm Reduction, Housing First Model, Trauma Informed Care preferred
• Experience with policy development, program design, and implementation required
• Two years of knowledge of and experience with federal and state homeless initiatives and insurance programs preferred.

• Two years of Project Management experience preferred.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

• Understanding of Health Equity and correlation with Medicare/Medi-Cal measures preferred
• Knowledge of community resources in Alameda County preferred Experience with Housing First models.
• Strong interpersonal skills, mature judgment, and diplomacy required to interact effectively with a broad spectrum of people, both individually and in groups.
• Excellent written and oral communication skills.
• Extremely well developed organizational and planning skills.
• Strong networking and negotiation skills to ensure positive working relationships with all staff, consultants, development partners, and other stakeholders.
• Ability to positively influence and create buy-in across groups.
• Independent, self-starting, self-motivated performer.
• Customer focused with strong analytical skills.
• Solid problem-solving ability.
• Ability to work in a multidisciplinary company.
• Proficient experience in the use of various computer system software including Windows, Microsoft Word, MS Project, Excel, Access, Outlook, Visio, and PowerPoint.

SALARY RANGE 126,796.80 - 190,174.40 Annually

The Alliance is an equal opportunity employer and makes employment decisions on the basis of qualifications and merit. We strive to have the best qualified person in every job. Our policy prohibits unlawful discrimination based on race, color, creed, gender, religion, veteran status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, sexual orientation, gender identity or expression, or any other consideration made unlawful by federal, state, or local laws. M/F/Vets/Disabled.