What are the responsibilities and job description for the Customer Service Representative position at Alameda Canvas & Coverings?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues efficiently. This role involves engaging with customers through various channels, including outbound calling, to ensure a positive experience and foster client loyalty. Multilingual candidates are encouraged to apply as we value diversity in communication.
Responsibilities
- Handle inbound and outbound calls to assist customers with their inquiries and provide solutions.
- Deliver outstanding customer service by effectively communicating with clients and understanding their needs.
- Maintain accurate records of customer interactions in our computerized system.
- Provide support for various products and services, ensuring customers receive timely assistance.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Assist in training new staff on customer service protocols and best practices.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- Previous experience in a customer service or call center environment is preferred.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with diverse clientele.
- Bilingual or multilingual abilities are highly desirable.
- Proficient in using computer systems for data entry and record keeping; typing skills are essential.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong problem-solving skills and a commitment to delivering excellent client services.
- A proactive approach to learning new processes and adapting to changes in the workplace.
Join our team today and contribute to creating memorable experiences for our valued customers!
Job Type: Full-time
Pay: $23.52 - $24.73 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Alameda, CA 94501 (Required)
Ability to Relocate:
- Alameda, CA 94501: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $25