What are the responsibilities and job description for the Client Support Analyst position at Alameda County Office of Education?
FTE
1.0
Immediate Supervisor
Elsa Noyes
Benefits
Health Stipend up to $1,150 a month, Education Stipend up to $300 a month, 22 Vacation days, 13 Holidays and 13 sick days.
FTE
1.0
Immediate Supervisor
Elsa Noyes
Benefits
Health Stipend up to $1,150 a month, Education Stipend up to $300 a month, 22 Vacation days, 13 Holidays and 13 sick days.
THE POSITION: The job of Client Support Analyst is done for the purpose/s of providing training, client support and analysis for the implementation and operation of student demographic, financial, human resources, payroll and other software; and serving as a technical advisor to ACOE staff and client district personnel. This job reports to the Assigned Administrator.
LOCATION: 313 W. Winton Ave. Hayward, CA 94544 - Work hours will be Monday to Friday, from 9am to 5pm.
TYPICAL DUTIES: Collaborates with a variety of internal and external parties (e.g. school district officials, other staff, software providers, outside agencies, etc.) for the purpose of establishing and maintaining collaborative customer service relationships and ensuring project success. Develops software demonstrations and documentation for presentations to staff for the purpose of marketing the utilization of software applications to potential users. Develops and prepares a wide variety of complex materials (e.g. application documentation, training materials for new procedures, changes to existing procedures, flow charts, user guides, notices, etc.) for the purpose of documenting activities, providing written reference and/or conveying information. Establishes environments for use in application data testing for the purpose of emulating production environments and ensuring that defined requirements meet expected functionality. Monitors client use of database systems activities and performance for the purpose of identifying needs for additional client training and ensuring compliance with accepted industry standards, established ACOE standards, policies and procedures. Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions. SEE FULL JOB DESCRIPTION FOR MORE INFORMATION
MINIMUM QUALIFICATIONS: Experience: Four (4) years related experience of increasing responsibility and/or training. Education: Associate’s degree in Business Administration, Information Technology or related field. Equivalency: Equivalent combination of education and experience.
APPLICATION DEADLINE: Friday, March 14, 2025 at 11:59 p.m.
APPLICATION REQUIREMENTS: The EdJoin Online Application and materials must be received by the final application filling date. Incomplete or late EdJoin Online Applications will not be accepted. THE FOLLOWING MATERIALS ARE REQUIRED: Completed EDJOIN online application, resume and cover letter.
APPLICATION SCREENING & EXAMINATION PROCESS: A review of the candidates’ EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components.
THE PROCESS IS AS FOLLOWS: 1. Application Review……………………………………………………………..........PASS/FAIL 2. Written Examination*…………………….......................….........Weighted 50% (3/19/2025) 3. Technical Oral Interview*………………….….............................Weighted 50% (3/26/2025) 4. Final Interview……………..………………….…....................................................(4/4/2025) * Candidate must attain a minimum score of 70% on all scored examinations.
1.0
Immediate Supervisor
Elsa Noyes
Benefits
Health Stipend up to $1,150 a month, Education Stipend up to $300 a month, 22 Vacation days, 13 Holidays and 13 sick days.
FTE
1.0
Immediate Supervisor
Elsa Noyes
Benefits
Health Stipend up to $1,150 a month, Education Stipend up to $300 a month, 22 Vacation days, 13 Holidays and 13 sick days.
THE POSITION: The job of Client Support Analyst is done for the purpose/s of providing training, client support and analysis for the implementation and operation of student demographic, financial, human resources, payroll and other software; and serving as a technical advisor to ACOE staff and client district personnel. This job reports to the Assigned Administrator.
LOCATION: 313 W. Winton Ave. Hayward, CA 94544 - Work hours will be Monday to Friday, from 9am to 5pm.
TYPICAL DUTIES: Collaborates with a variety of internal and external parties (e.g. school district officials, other staff, software providers, outside agencies, etc.) for the purpose of establishing and maintaining collaborative customer service relationships and ensuring project success. Develops software demonstrations and documentation for presentations to staff for the purpose of marketing the utilization of software applications to potential users. Develops and prepares a wide variety of complex materials (e.g. application documentation, training materials for new procedures, changes to existing procedures, flow charts, user guides, notices, etc.) for the purpose of documenting activities, providing written reference and/or conveying information. Establishes environments for use in application data testing for the purpose of emulating production environments and ensuring that defined requirements meet expected functionality. Monitors client use of database systems activities and performance for the purpose of identifying needs for additional client training and ensuring compliance with accepted industry standards, established ACOE standards, policies and procedures. Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions. SEE FULL JOB DESCRIPTION FOR MORE INFORMATION
MINIMUM QUALIFICATIONS: Experience: Four (4) years related experience of increasing responsibility and/or training. Education: Associate’s degree in Business Administration, Information Technology or related field. Equivalency: Equivalent combination of education and experience.
APPLICATION DEADLINE: Friday, March 14, 2025 at 11:59 p.m.
APPLICATION REQUIREMENTS: The EdJoin Online Application and materials must be received by the final application filling date. Incomplete or late EdJoin Online Applications will not be accepted. THE FOLLOWING MATERIALS ARE REQUIRED: Completed EDJOIN online application, resume and cover letter.
APPLICATION SCREENING & EXAMINATION PROCESS: A review of the candidates’ EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components.
THE PROCESS IS AS FOLLOWS: 1. Application Review……………………………………………………………..........PASS/FAIL 2. Written Examination*…………………….......................….........Weighted 50% (3/19/2025) 3. Technical Oral Interview*………………….….............................Weighted 50% (3/26/2025) 4. Final Interview……………..………………….…....................................................(4/4/2025) * Candidate must attain a minimum score of 70% on all scored examinations.
- Letter of Introduction
- Resume
Salary : $300 - $1,150
