What are the responsibilities and job description for the Infrastructure Services Analyst position at Alameda County?
Introduction
THIS RECRUITMENT HAS A LIMITED FILING PERIOD
Applications and Supplemental Questionnaires will only be accepted online from Monday, April 28, 2025, to 5:00:00 PM on Wednesday, April 30, 2025.
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification.
Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the last day for filing.
Applications and Supplemental Questionnaires will only be accepted on-line.
DESCRIPTION
MINIMUM QUALIFICATIONS
- Must be available to participate in an on-call rotation and work after hours, weekends, and holidays.
- Possession of, or the ability to obtain, a valid class C California driver’s license may be required for some positions.
KNOWLEDGE AND SKILLS
- Microsoft Windows based architecture and associated technologies.
- Server hardware platforms and storage technologies.
- Cloud-based services and technologies.
- Mainframe architecture and associated technologies/tools.
- Messaging technologies.
- Network and systems management tools and technologies.
- Unified Communications/Telephony technologies management.
- Wireless technologies.
- Workstation, laptop, and mobile technologies.
- Database technologies.
- DevOps Tools Administration.
- Geographic Information System (GIS) Technologies.
- Content Management Technologies.
- Enterprise Resource Planning (ERP) Tools Administration.
- Information Security frameworks and controls.
- Information Security concepts.
- Middleware technologies.
- Remote access and Mobile technologies.
- Web internet/intranet environment.
- Client technologies, messaging software applications/mobile technologies.
- Industry trends and emerging technologies.
- Principles and techniques of directing and leading staff.
- Customer Service best practices.
- Communicate effectively orally and in writing.
- Analyze and problem-solve.
- Make effective decisions.
- Manage projects; prepare, maintain, and manage project plans and documentation.
- Organize and prioritize workload.
- Direct and lead the work of subordinate personnel.
- Work effectively with others both inside and outside the department.
- Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
- Respond quickly and effectively to customer needs, proactively and reactively.
- Maintain the highest level of service to internal customers and the public.
- Document current and future procedures and processes.
- Lift up to 50 pounds; lift and carry computer hardware, including but not limited to; routers, switches, cables, and servers.
EXAMINATION COMPONENTS
- A review of applicants' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
- A review of the supplemental questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. This is a pass/fail exam component.
- An oral examination which will be weighted as 100% of the candidates' final examination score. The oral examination will be administered virtually and may contain situational exercises.
RECRUITMENT AND SELECTION PLAN
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.
The following dates are tentative and subject to change based on the needs of the Agency.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN
BENEFITS
The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:
For your Health & Well-Being
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Management Paid Leave**
- Catastrophic Sick Leave
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1st United Services Credit Union
- Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.
Conclusion
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.
Rosario Jones | Human Resources Analyst
Human Resource Services, County of Alameda
510-891-5737 | Email: Rosario.Jones@acgov.org
https://hrs.alamedacountyca.gov/
Disaster Service Worker
All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.
Equal Employment Opportunity
Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
Salary : $117,936 - $150,883
