Client Access Navigator

Job Description

Job Description

J ob Summary :

The Client Access Navigator coordinates non-medical case management and navigation services for individuals living with HIV / AIDS. This role involves determining client eligibility for Ryan White and THMP / ADAP programs, monitoring care adherence, and connecting clients with necessary resources. As a member of a multidisciplinary team, the Navigator maintains confidential client records and tracks service outcomes. This position focuses on improving client access to healthcare and supporting the HIV care continuum.

Duties & Responsibilities :

• Supports the Client Access Coordinator by tracking, training, and scheduling client access navigation services.
• Case manages a caseload of clients under a non-medical case management role and its responsibilities as defined by DSHS.
• Provides Referral for Healthcare Services and its responsibilities as defined by DSHS.
• Collect all necessary eligibility documents from clients living with HIV / AIDS eligible for Ryan White services.
• Schedule appointments for all assigned clients, including occasional walk-ins, and send schedule reminders.
• Assess urgent client needs and complete intakes for urgent matters or as assigned.
• Input client information into a database and electronic record system.
• Participate in program quality improvement, assist in making required adjustments, and promote program innovation alongside the director of care coordination.
• Manage Ryan White ADAP / THMP program applications, recertifications, and reporting.
• Perform other duties as assigned.

Qualifications & Skills :

Education, Licensure & Experience :

Work Schedule :

Work Location :

Benefits :

Requirements :

Work Environment and Physical Demands :

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job in a traditional indoor office, the team member is exposed to a medical office environment having direct / indirect contact with patients and clients. Team members are also exposed to a social service work environment. Some job duties may include travel and outdoor environment. Physical demands refer to the level and duration of physical exertion generally required to perform tasks in support of job functions, for example - sitting, keyboarding, walking, lifting, carrying, reaching, pushing, pulling, bending, stooping, twisting, turning, climbing step stools, and standing for periods of time. Must be able to lift and maneuver a minimum of 15 pounds using proper safe lifting techniques.