What are the responsibilities and job description for the Customer Specialist position at Alamo City Telecommunications?
Join our team where we are dedicated to providing exceptional customer service in partnership with AT&T, a leader in the telecommunications industry. As a Customer Specialist you'll have the opportunity to play a crucial role in ensuring customer satisfaction and delivering a seamless experience for customers here in the San Antonio area.
Position Overview:
We are seeking motivated and customer-focused individuals to join our Customer Service team. As a Customer Specialist, you will be responsible for handling customer inquiries, resolving issues, sales and providing information about products and services. This is a dynamic role that requires effective communication, problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Respond promptly to customer inquiries through various channels, including face to face retail , phone, email, and chat.
- Provide accurate information about products, services, and promotions.
- Assist customers in troubleshooting technical issues and navigate through services.
- Resolve customer concerns, complaints, and billing inquiries in a professional and timely manner.
- Educate customers on billing procedures, plans, and additional features.
- Stay informed about latest offerings and promotions to provide up-to-date information to customers.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Previous customer service experience, preferably in a telecommunications or retail environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with patience and professionalism.
- Familiarity with products, services, and billing systems is a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training on products and services.
- Opportunities for career advancement within the company.
- Employee discounts on AT&T products and services.
- Collaborative and inclusive work environment.
Job Type: Full-time
Pay: $678.00 - $1,765.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 3 years (Preferred)
- Customer acquisition: 1 year (Preferred)
- sales: 1 year (Preferred)
- Relationship building: 1 year (Preferred)
Location:
- San Antonio, TX 78216 (Preferred)
Ability to Relocate:
- San Antonio, TX 78216: Relocate before starting work (Preferred)
Work Location: In person
Salary : $678 - $1,765
