What are the responsibilities and job description for the Server position at Alamo Drafthouse Cinemas?
Compensation Range:
$13.00 - $13.00
Location:
At Alamo Drafthouse, our passion is to ensure every GUEST and TEAMMATE has an AWESOME experience and is EXCITED to come back. Our servers help to create an extraordinary journey for our guests by attending to their needs and suggesting mouth-watering food and fun-to-drink beverage options to pair with the movie experience. From the initial greeting, our server builds a rapport with each guest and
personally takes charge of ensuring that they enjoy their stay with us.
To be a member of our server team; you are focused on setting the stage for our guests by welcoming everyone and wowing them with your dedication to providing exceptional customer service while helping us preserve a distraction-free movie-watching environment. During and between shows, the team maintains a clean theater environment. Our server team members are always cool under pressure and take ownership of ensuring a guest never leaves upset. While no two days are alike and we may get really busy; we are a group of people who promote teamwork, encourage a fun work environment, and share common goals of creating memorable experiences for our guests.
WHAT WE OFFER
- A fun workplace where you can be yourself and do awesome work!
- Free movies & food
- Paid time off
- Competitive pay
- Flexible scheduling
- Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates
OUR MISSION:
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
CORE ROLE RESPONSIBILITIES
Work with a smile. The vibe you set could make or break the guest experience.
Move like a ninja. Help our guests enjoy the movie after the show begins by stealthily moving around the darkened theater and taking orders - you are a silent warrior.
Be Prepared. This requires you to come ready to work and have a thorough knowledge of our food/drink menu so that you can answer our guests’ questions. While serving our guests, you are a master at managing time so that orders arrive promptly, payments are taken without distraction, and can be settled prior to the show ending.
Ensure the theater is safe. Checking IDs and cutting people off are not the most fun parts of the job, but they are important. If a guest becomes disruptive, inform a manager and the situation will be taken care of.
Work with a team. A clean house is a welcoming place and we want our guests to feel at home while visiting our theater. You’ll be responsible for preparing the theaters for guests, cleaning, and keeping the service areas organized.
QUALIFICATIONS
You are good on your feet with the ability to stand/walk for 100% of the shift
You are dependable: You come to work on time, work well with a team, and you don’t mind working long hours frequently on the weekends
Customer service is your mantra and you will work to proactively identify problems and resolve them quickly
You are responsible: You are able to use a point of sale (POS) system, take payments, and provide accurate change
You know and continue to adhere to all applicable state health and/or alcohol compliance requirements (including getting licensed/certified when applicable)
Working with a team is easy and you can communicate written/orally in English
“Fast-paced”, “takes the initiative”, “flexibility”, and “high-pressure” are not scary words to you - in fact, challenges fuel you to adapt and evolve
You have at least 6 months of server experience at a high-volume restaurant
You are at least 18 years of age
COOL IF YOU HAVE IT (BUT NOT EXPECTED)
You earned at least a High School Diploma/GED.
You know movies (even the hidden gems)
You may not be an expert, but you know a little about beers, spirits, & wine
You have used a point of sale (POS) before
PHYSICAL REQUIREMENTS
Must be able to execute light lifting and transport items medium distances, up to 50 lbs
Must be able to stand in one place for extended periods
Able to walk up and down stairs many times over a course of hours
Positions oneself to duck out of view of the guests in the theaters
Operates POS entry using touchscreen devices
Ability to move with caution and operate in a busy/sometimes loud environment
OUR CORE VALUES:
DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
Company: Alamo Drafthouse Cinema
Salary : $13
