Shift Supervisor

JOB DESCRIPTION:

The FOH Shift Supervisor is a brand representative for the Alamo Drafthouse and is responsible for upholding the company goals, visions and mission statement at all times during operations while ensuring our standards of quality and service to the staff and patrons. Key responsibilities during the shift include making sure staff is in the appropriate position at the appropriate time to ensure quality service, time management, upholding company standards on food, drink and presentation on a shiftily basis. 

OUR MISSION

Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back.

OUR VISION

To be the BEST DAMN CINEMA that HAS EVER or WILL EVER exist.

OUR CORE VALUES

Do the Right Thing

We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.

Foster Community

We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.

Give a Sh!t

We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.

Boldly Go

Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.

REPORTS TO: General Manager

SALARY / GRADE LEVEL: Hourly / Non-Exempt

DUTIES / RESPONSIBILITIES:

• Conducts shift meetings every day during training and keeps staff informed on new developments and upcoming events
• Insure line checks are done at appropriate time
• Completes Opening/Mid/Closing responsibilities of the venue on assigned shift.
• Ensure Comps are accurately tracked throughout the shift
• Actively listens to staff/guest interactions and develops staff members accordingly
• Actively engages with guests during every shift and expects the same from all other staff
• Maintains an upbeat presence on the floor during operations; always coaching and developing
• Maintains ability to multi-task and adapt to changing priorities.
• Exercises good judgment and effective decision-making.
• Ensures all staff adheres to the company’s uniform standards
• Receives checkouts and cash drawers from Servers and Bartenders and ensures tips and cash are organized and correct.
• Count drawers down to proper amount and log in cash verification log.
• Communication with management team on operation issues while on the floor.
• Constantly check labor to increase productivity and communicate to management.
• Checks theater assignment to ensure proper floor coverage, make adjustments when needed.
• Consistently reviews ticket times to ensure food and drink quality standards are adhered to.
• Ensures a safe working environment to reduce the risk of incident or injury.
• Attends Manager Meetings to communicate staffing needs and operational issues.
• Participates in all rollout and all staff meetings.
• Ensures proper security procedures are in place to protect staff members, guest and company assets, including security of beer walk-in, liquor room, store room, freezer and office.
• Conducts theater presentation checks to ensure presentation quality is adhered to. Notes: temperature, sound and image quality.
• Conducts final walkthrough of building to ensure cleanliness before setting the alarm.

REQUIREMENTS / QUALIFICATIONS:

• High School Diploma/GED or equivalent combination of education and experience.
• Six (6) months minimum of high volume restaurant experience. Prior Alamo Drafthouse Cinema experience will be considered in lieu of restaurant experience. Previous theater management a plus.
• Must be trainer certified in all positions in home venue to be able to support department
• Approval from Venue’s GM
• ServSafe Certification, local Heath Cards (as required) and Alcohol Certification are required
• Extensive Aloha and Vista knowledge.
• Must be positive, fun, coachable and open minded
• Strong verbal and written communication skills.
• Excellence guest relation skills.
• High guest satisfaction expectations and focus.
• Resourceful problem-solving skills.
• Consistently maintain high performance standards.
• Basic computer knowledge (Microsoft Office) and office skills required.

YOU WILL GET:

• Competitive Salary that is commensurate with experience, job market and geographic location;
• Access to world-class health benefits;
• Paid time off;
• Additional Alamo benefits specific to position;
• Oh yeah, FREE MOVIES!!

WORKING CONDITIONS: Work is typically performed in the venue.  The noise level in the work environment is usually moderate.  The work involves a majority of standing, bending, stooping, twisting, climbing and some lifting up to 50 lbs. 

HAZARDS: Only those present in a normal restaurant setting; no known significant hazards.  

Salary : $19