Dental Office Administrator

Main Job Tasks, Duties and Responsibilities

• Greet patients in a friendly and enthusiastic manner
• Provide each patient with outstanding customer service
• Provide each patient with clear communication
• Register new patients according to established office protocols
• Verify and update patient information
• Enter all relevant patient information into data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Answer and manage incoming calls
• Respond and comply to requests for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Check daily appointment schedule
• Arrange patient charts for next day appointments
• Fill in cancellations and no-shows
• Send referrals to other dental specialists
• Dispatch lab work appropriately
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial treatment plan options
• Prepare and mail billing statements
• Prepare claim forms for dental insurance
• Arrange supporting documents for insurance claims
• Maintain a professional reception area
• Send pre-estimates to patients’ insurance
• Be open to learning new tasks & cross training

Education and Experience

• Customer service experience
• Knowledge of dental terminology, procedures, and diagnosis
• Knowledge of computer and relevant software applications (Dentrix/Easy Dental) is ideal but not required
• Knowledge of general administrative and clerical procedures
• General knowledge of dental insurance workings

Key Competencies and Skills

• Great communication skills
• Outstanding customer service skills
• Planning and organizing
• Attention to detail
• Teamwork oriented
• Initiative driven
• Great adaptability'

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Work Remotely

• No

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please tell us why you're applying for this position.

Ability to Commute:

• Cordova, TN 38018 (Required)

Work Location: In person

Salary : $18