General Manager

Job Summary:

The General Manager is responsible for running the day-to-day operations of the Colorado location and guiding general business strategy. This position is an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. The General Manager’s entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with customers, increasing staff productivity, improving service, ensuring sustainability, and meeting business goals and objectives. Ultimately, the General Manager is driven by the desire to lead a team toward maximum productivity, efficiency, and success.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Company Benefits:

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

• Participation in company short-term incentive (bonus) program
• Medical Insurance with multiple plan options
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Parental Leave
• Disability Coverage:
  • Employer-paid Short-Term Disability
  • Optional Long-Term Disability
• 401(k) Plan with tiered employer match
• Paid Time Off (PTO) starting at 3 weeks per year for employees
• Paid Holidays: 8 recognized holidays annually
• Employee & Friends/Family Discounts on security systems and monitoring services
• Pet Insurance Discount
• Employee Assistance Program (EAP)
• Tuition Reimbursement
  
• Company-sponsored events (friends and family welcome!)
• Continuous professional development opportunities
• A fun, positive, and high-energy work environment

Essential Functions and Responsibilities: 

• Developing key performance goals and managing the performance of management, departments, and staff.
• Responsible for maintaining key customer relationships, including handling escalated customer issues as necessary.
• Creating and implementing strategies for business growth, development, and improvement.
• Ensuring that departments or units deliver quality offerings to customers.
• Working closely with managers, executives, and other senior staff to retain customers.
• Developing new strategies and solutions to exceed customer needs.
• Improving internal processes for better productivity.
• Overseeing large projects and interpreting performance reports.
• Responsible for managing, understanding, and monitoring the budget and P&L of Colorado operations departments.
• Work with all levels of management and executives to determine core competencies required for key positions and identify specific resources to ensure acquisition and maintenance of those competencies.
• Resolve internal conflicts efficiently and to the mutual benefit of those involved.
• Participate in industry and community events and initiatives to network and stay up to date on trends.
• Responsible for onsite and field duties as assigned.
• Other duties as assigned by management.

Education/Experience: 

• High School Diploma or equivalent is required.
• Bachelor's Degree in Business Administration or other related field is preferred; will consider related work experience 
• Minimum of 10 years of experience supervising, managing, and leading a team is required.
• Previous security or alarm industry experience is highly preferred.
• Previous general or branch management experience is highly preferred.

Knowledge/Skills/Abilities:

• Keen strategic thinking and planning
• Strong decision-making capabilities
• Above average communication, collaboration, and delegation skills
• Ability to motivate and lead people, and hold employees accountable
• Strong working knowledge of operational procedures
• Understanding of budget management and financial monitoring
• Excellent leadership skills, including goal setting, motivating, training, and mentorship
• Exceptional interpersonal and communication skills, including writing, speaking, and active listening
• Effective conflict resolution and problem-solving skills
• Good organization and time management
• Comfortable in a fast-paced or high-pressure environment
• In-depth knowledge of their industry
• Excellent organizational skills
• Able to gather and analyze information skillfully
• Demonstrate resourcefulness and initiative in dealing with daily tasks

Licenses/Certifications:

• Clear and valid driver’s license is required

Salary : $160,000 - $185,000