Vice President of Operations

Job Summary: 
The Vice President of Operations will oversee overall operations, efficiency, and profitability of our organization, which operates across two branch offices in Illinois and Colorado. This leadership role focuses on driving operational excellence, ensuring compliance with industry regulations, and fostering a high-performance culture. The VP of Operations will collaborate closely with branch leaders and department heads to align business goals, streamline processes, and enhance customer satisfaction. This position is an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. The VP of Operations’ entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with customers, increasing staff productivity, improving service, ensuring sustainability, and meeting business goals and objectives.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Company Benefits:
We believe in providing a generous, comprehensive benefits package that includes:
• Health, dental, vision, and life insurance
• 401(k) plan with a generous company match
• Executive Health Program through Mayo Clinic
• Paid Parental Leave Program
• Company-paid short-term disability program
• Paid time off and holiday pay
• Company-sponsored events (friends and family welcome!)
• Continuous professional development opportunities
• A fun, positive, and high-energy work environment

Essential Functions and Responsibilities:
• Oversee daily operations across both branch offices, ensuring efficiency, consistency, and adherence to company policies and industry regulations.
• Develop and implement operational strategies that align with Alarm Detection Systems’ short- and long-term goals.
• Standardize processes across branches to ensure consistency in service delivery.
• Lead and mentor branch operations leadership and management.
• Build a collaborative culture across the branches to enhance team performance and employee engagement.
• Ensure effective succession planning and talent development.
• Assist the Sales teams to align operational strategies with sales objectives and enhance performance.
• Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
• Analyze financial reports to identify trends, variances, and opportunities for improvement.
• Drive revenue growth through operational efficiency and customer retention strategies.
• Champion initiatives to improve customer service quality and satisfaction.
• Oversee centralized customer care functions, including inquiries, upgrades, and contract renewals.
• Collaborate with sales and technical support teams to align customer-focused strategies.
• Ensure all branches adhere to regulatory requirements and company standards.
• Oversee security, safety, and compliance protocols to mitigate risks.
• Maintain operational readiness for audits and industry certifications.
• Identify and evaluate opportunities to expand operations or optimize existing branch performance.
• Collaborate with Sales and Marketing teams to support business development initiatives.
• Provide insights to the COO and executive team on operational trends, challenges, and opportunities.
• Responsible for regular travel (25%) to branch offices and industry events.
• Other duties as assigned by management.

Education/Experience:
• High School Diploma or equivalent is required
• A bachelor’s degree in Business Administration, Operations Management, or a related field is preferred. Equivalent work experience or a combination of education and professional experience will also be considered.
• Minimum of 10 years of progressive experience in operations management, preferably in the security alarm or related industry.
• Proven track record of managing multi-site operations and leading diverse teams.
• Experience with centralized functions, including customer care, technical support, and data entry.

Knowledge/Skills/Abilities:
• Exceptional written and verbal communication skills, with the ability to convey complex operational strategies to diverse audiences, including executive leadership, field teams, and frontline employees.
• Proven ability to build relationships and foster collaboration across departments.
• Strong leadership and team-building capabilities.
• Analytical mindset with the ability to interpret operational and financial data.
• Exceptional communication and interpersonal skills.
• Proficiency in operational technologies and software.
• Strategic thinker with the ability to implement practical solutions.
• Strong decision-making capabilities.
• Ability to motivate and lead people, and hold employees accountable
• Strong working knowledge of operational procedures.
• Effective conflict resolution and problem-solving skills.
• Comfortable in a fast-paced or high-pressure environment.
• In-depth knowledge of the industry.
• Excellent organizational skills.
• Demonstrate resourcefulness and initiative in dealing with daily tasks.

Licenses/Certifications:
• Clear and valid driver’s license is required
• Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation

Salary : $190,000 - $250,000