What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Alarm Monitoring Services?
Company Overview
Alarm Monitoring Services specializes in providing alarm monitoring services for both commercial and residential clients. Our mission is to ensure the safety and security of our customers through reliable monitoring services and exceptional customer support.
Summary
As a Customer Service Monitoring Representative at Alarm Monitoring Services, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and care. You will be the contact point for any alarm conditions requiring police notification.
This role is vital in maintaining our commitment to customer satisfaction while supporting our mission of delivering top-notch alarm monitoring services.
Responsibilities
- Respond to customer alarms with a focus on providing exceptional service.
- Assist customers with alarm cancellation and management, and service requests.
- Process alarm signals and ensure timely communication with emergency services as needed.
- Maintain accurate records of customer interactions and transactions in our database.
- Provide information about products and services to enhance customer understanding.
- Collaborate with team members to improve service delivery and resolve customer issues efficiently.
Qualifications
- Proven experience in customer service or support roles, preferably in a related industry.
- Strong communication skills, both verbal and written, with a focus on professionalism.
- Ability to handle cash transactions accurately and responsibly.
- Familiarity with outbound calling practices is a plus.
- Proficient in using computer systems for data entry and record-keeping.
- Excellent phone etiquette to ensure positive customer interactions.
- Sales experience is beneficial but not mandatory.
If you are dedicated to providing outstanding customer service and want to be part of a team that values safety and security, we invite you to apply today at Alarm Monitoring Services!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
- Overnight shift
Ability to Commute:
- Kirkland, WA 98033 (Preferred)
Ability to Relocate:
- Kirkland, WA 98033: Relocate before starting work (Required)
Work Location: In person
Salary : $20